Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

BRAD GALLANT

Hamilton,ON

Summary

Data Coordinator with proven expertise at Halton Region in managing confidential records and optimizing data processes. Skilled in analytical thinking and proficient in Microsoft Office applications, I excel at building relationships and delivering exceptional customer service. Recognized for enhancing operational efficiency and supporting staff development to ensure superior client experiences.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Data Coordinator

Halton Region
, ON
08.2023 - Current
  • Receives and processes confidential immunization records submitted through various channels such as by mail, fax, email and online reporting systems.
  • Assists program staff and internal/external stakeholders in troubleshooting issues related to immunization reporting systems.
  • Accurately prioritizes, enters, sorts, and collates a high volume of data.
  • Provides user set up, data entry training, mentoring, and support to the Immunization Services staff.
  • Supports the maintenance of confidential files and records, including the management, filing, retrieving, and archiving of documents for storage in accordance with Regional protocol and departmental/corporate retention schedule.

Vaccine Clinic Administrative Coordinator

Halton Region
Halton
03.2021 - 08.2023
  • Worked within clinics as level 1 IT technician to support day-to-day operations such as troubleshooting laptops, Ipads & peripherals.
  • Set up clinics every morning to ensure every piece of tech being used daily was set up and ready to go for staff to start their day.
  • Assign roles to support staff throughout the clinic as well as managed the break times for every member of staff to ensure optimal flow, allowing for the best client experience.
  • Ensure the accuracy and protection of private client information throughout the registration process.
  • Work cooperatively with supervisors and managers to provide updates to support staff in regards to client eligibility, clinic operations, as well as day-to-day needs.
  • Utilizing client deescalation techniques to resolve internal staff issues as well as any client issues or concerns that may arise.
  • Modernizing the daily booking list through the use of several excel functions, which has been extremely well received throughout different departments within the clinics.
  • Maintain clients' appointments throughout the day to ensure accurate reporting for the end of day reporting.
  • Supporting the development of support staff such that they are confident in their roles, thus providing the best service possible to the public.

Field Team Member

1-800-GOT-JUNK
Hamilton
09.2019 - 03.2021
  • I have made my monthly bonus consistently since it was introduced through efficient planning and hard work ethic.
  • Dominantly self-supervision to ensure all of my tasks were completed on time and to the best of my abilities.
  • Constant physical labour including lifting and moving objects exceeding 100 pounds regularly.
  • Constant contact with customers over the phone to determine their needs and specify details of their booking.
  • Time management and organization of different bookings throughout the day.
  • Recorded data and kept communication log on an hourly basis for supervisors and other support staff, encouraging smooth transitions at shift change.
  • Coordinated efficient routes to avoid delays and optimize schedules.

IT Support Specialist

CpK Interior Products
Guelph
05.2016 - 08.2016
  • Configured hardware, devices, and software to set up work stations for employees.
  • Removed and replaced malfunctioning components to correct hardware problems.
  • Installed Windows and supporting software.
  • Provided level 1 technical assistance and user support for plant staff including account creation and management, password changes, database updates as well as installing software and systems for new staff.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Utilized Microsoft Office, including Word, Excel, and Outlook.
  • Utilized Windows Server 2012.

Education

Bachelor of Science - Computing And Information Systems

Trent University
Peterborough
07.2025

High School Diploma -

Bishop Ryan Catholic Secondary School
Hamilton
06.2015

Skills

  • Private Document Management
  • Proficient with M365 Applications
  • Analytical Thinking
  • Communication Skills
  • Customer Service
  • Building Relationships
  • Hardware Troubleshooting
  • Software Troubleshooting

Certification

  • Scenario Based Mental Health and De-escalation Training
  • ASL Workshop: Communicating with the Deaf in Emergency Situations (First Contact)
  • Standard First Aid & CPR/AED Level C (Blended)
  • Windows Server 2012 System Administration

References

References available upon request

Timeline

Data Coordinator

Halton Region
08.2023 - Current

Vaccine Clinic Administrative Coordinator

Halton Region
03.2021 - 08.2023

Field Team Member

1-800-GOT-JUNK
09.2019 - 03.2021

IT Support Specialist

CpK Interior Products
05.2016 - 08.2016

Bachelor of Science - Computing And Information Systems

Trent University

High School Diploma -

Bishop Ryan Catholic Secondary School

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