Brad Chapeskie
Breslau,ON
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
16
16
years of professional experience
Work History
Manager, Onboarding & Implementation
Advantage One
Remote
12.2019 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Reduced operational costs through comprehensive process improvement initiatives
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Developed and implemented end-to-end Onboarding strategy, including CRM processes.
- Created numerous processes to help streamline all account management and customer success initiatives
- Managed all Onboarding initiatives and post sale activities
Customer Success Manager
Voltera Inc.
Kitchener, ON
02.2019 - 09.2019
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
Customer Success Manager
MyEffect Inc.
Waterloo, ON
01.2017 - 01.2018
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
Customer Service Manager
Megawire Inc.
Breslau, ON
05.2016 - 11.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Audi Brand Specialist
Audi Kitchener-Waterloo
Kitchener, ON
12.2015 - 04.2016
- Managed pricing negotiations and highly efficient sales processes.
- Enhanced sales performance by conducting thorough product demonstrations tailored to individual client needs.
- Managed customer information within CRM software accurately, streamlining communication between departments as needed.
- Conducted follow-up calls after each sale, ensuring customer satisfaction and addressing any unresolved issues.
Stay at Home Dad
My Daughter
Home
03.2013 - 12.2015
- Stayed home with my newborn daughter to help raise her into the incredible young woman she is now
Manager, Presales & Support
Dejero Inc.
Waterloo, ON
04.2011 - 09.2012
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Technical Account Manager
Intelligent Mechatronic Systems
Waterloo, ON
09.2008 - 11.2010
- Led cross-functional teams to deliver customized solutions that exceeded client expectations.
- Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
- Conducted regular account reviews to proactively identify areas of improvement and implement necessary changes.
- Delivered exceptional customer support by resolving complex technical challenges in a timely manner.
- Provided in-depth product training for customers, enhancing their understanding and usage of the technology.
- Maintained a deep understanding of industry trends, allowing for proactive adaptation to changing market conditions.
Education
College Diploma - Police Foundations
Conestoga College
Kitchener, ON05.2000
Skills
- Exceptional verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Operations Management
- Project Management
- Customer Relationship Management (CRM)
- Cross-Functional Teamwork
- Team Leadership
- Policy Implementation
- Multitasking Abilities
- Process Improvement
Languages
English
Native or Bilingual
Timeline
Manager, Onboarding & Implementation
Advantage One
12.2019 - Current
Customer Success Manager
Voltera Inc.
02.2019 - 09.2019
Customer Success Manager
MyEffect Inc.
01.2017 - 01.2018
Customer Service Manager
Megawire Inc.
05.2016 - 11.2016
Audi Brand Specialist
Audi Kitchener-Waterloo
12.2015 - 04.2016
Stay at Home Dad
My Daughter
03.2013 - 12.2015
Manager, Presales & Support
Dejero Inc.
04.2011 - 09.2012
Technical Account Manager
Intelligent Mechatronic Systems
09.2008 - 11.2010
College Diploma - Police Foundations
Conestoga College