Brad Bryck
Vancouver,BC
Summary
I am a hardworking, dependable and committed individual seeking a new opportunity for full time employment in a customer service oriented company that enables me to utilize my skills, offer my experience, expand my knowledge and fulfill my career ambitions.
Overview
19
19
years of professional experience
Work History
Inventory Receiver
Canada Computers
02.2018 - Current
- Enhanced warehouse organization, enabling easier access to items and faster order fulfillment.
- Trained new team members on inventory management systems and best practices for efficient workflow.
- Expedited unloading of trucks, minimizing delays in the overall supply chain process.
- Reduced stock discrepancies with meticulous data entry and attention to detail in the tracking system.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
Customer Care Representative
NCIX
12.2006 - 08.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Used scanners to quickly locate and track items in warehouse.
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Kept tidy and organized warehouse to comply with cleanliness standards.
- Expedited customer orders, working closely with shipping department to ensure timely delivery.
Technical Support Representative
M.C.C.I
06.2005 - 07.2006
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed high levels of call flow and responded to technical support needs.
Education
Network Administration -
CDI College
Thunder Bay06.2004
Skills
- Customer Service
- Attention to Detail
- Interpersonal Skills
- Flexible
- Warehouse Organization
- Shipping and receiving
- Pallet jack proficiency
- Inventory Audits
Certificates
- 2009-2011 Employee of the Year Award, NCIX, Richmond, BC
- Network Administration/Network Security Analyst Diploma, CDI College, Thunder Bay, ON
- High School Diploma, Churchill High School, Thunder Bay, ON
References
Available Upon Request
Languages
English
Elementary
Timeline
Inventory Receiver
Canada Computers
02.2018 - Current
Customer Care Representative
NCIX
12.2006 - 08.2017
Technical Support Representative
M.C.C.I
06.2005 - 07.2006
Network Administration -
CDI College
Similar Profiles
Thennisan ChandrasriThennisan Chandrasri
Department Lead at Canada ComputersDepartment Lead at Canada Computers
ZiTong (Steven) SuZiTong (Steven) Su
Sales Associate at Canada ComputersSales Associate at Canada Computers
Wing-Sie ChewWing-Sie Chew
Cashier/Sales Associate at Canada ComputersCashier/Sales Associate at Canada Computers