Summary
Overview
Work History
Education
Skills
Timeline
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Boyuan(Ken) Tian

Burnaby,BC

Summary

Detail-oriented and results-driven professional with seven years of experience in retail customer service, including five years in management roles. Demonstrated expertise in effectively communicating with customers and delivering exceptional service to ensure client satisfaction. Proven track record of increasing sales through strategic upselling techniques and collaborating with teams to surpass store expectations. Possess a strong aptitude for learning and mastering new concepts and skills rapidly. Passionate about optimizing customer experiences and committed to implementing cost-saving measures, streamlining operations, and enhancing productivity in retail environments.

Overview

7
7
years of professional experience

Work History

Boutique Manager

Signature Mazda
Richmond, BC
12.2021 - Current
  • Assistant Boutique Manager 2021 Dec- May 2023
  • Engaged customers by sharing and discussing various car models, features, and specifications to enrich their shopping experience.
  • Provided support to associates by disseminating information on ongoing promotions, product knowledge, and store policies.
  • Obtained VSA License from day one Vehicle Sales Authority of BC.
  • Boutique Manager May 2023 - current
  • Conduct daily staff meetings to review sales goals, customer service standards, and upcoming events and promotions.
  • Recognized as Employee of the Month in Nov 2023 at Signature Mazda and Boutique store achieving second place in BC Mazda dealerships.
  • Managed the sales team, including hiring, training, and supervising sales representatives.
  • Utilized advertising platforms such as posters, online Red Book, and Facebook, while creating in-store promotions and implementing campaigns to attract customers and boost sales.
  • Analyzed guest tracking behavior to drive key performance indicators (KPIs) such as sales volume, conversion rates, and customer satisfaction scores for both myself and the team.

Key Holder

Club Monaco
Burnaby, BC
07.2021 - 12.2021
  • Established WeChat groups to engage with customers regarding our promotions and events, while also closely collaborating with our VIPs to maintain strong relationships.
  • Oversaw bank deposits and implemented security procedures to ensure smooth store opening and closing operations.
  • Provided training and supervision to staff members to enhance store revenue, improve team customer service skills, and deepen product knowledge.
  • Collaborated with the store leadership team to gain insight into management processes and reports, fostering a deeper understanding of operational dynamics.

Senior Muse

Kate Spade New York
Richmond, BC
10.2019 - 04.2021
  • Cultivated new business relationships to increase patient volumes, capture additional revenue streams, and assess the performance of business development initiatives.
  • Worked closely with the Quality Team to develop outcome statistics.
  • Oversaw operations in alignment with budgetary requirements.
  • Executed, supported, and supervised store opening and closing procedures, including bank deposits and store security measures.
  • Collaborated with staff to enhance customer satisfaction, streamline procedures, and enhance bottom-line profitability.

Team Lead

Tommy Hilfiger
Richmond, BC
11.2017 - 10.2019
  • Sales Associate Tommy Hilfiger NOV 2017-JAN 2019
  • Sell and promote Tommy Hilfiger merchandise with a comprehensive understanding of the products and effectively communicate their features and benefits.
  • Consistently achieve the top daily sales capture in-store, demonstrating exceptional performance and contribution to overall sales success.
  • Team Lead Jan 2019 - Oct 2019
  • Assist store and assistant managers in training and managing 70 associates, overseeing product merchandising functions, business processes, and monitoring store results.
  • Demonstrate vigilance in loss prevention by maintaining a high awareness of the surroundings, promptly identifying suspicious shoplifters, and reporting incidents to managers.
  • Ensure accuracy in merchandise ordering by verifying back stock and managing inventories effectively.
  • Execute opening and closing tasks, such as counting seven tills, sorting receipts by tender, and preparing closing reports and sales analyses.
  • Achieved the highest customer volume among Tommy Hilfiger stores in BC, generating over $10K in sales on Boxing Day.

Education

Bachelor of Arts - Economics

Kwantlen Polytechnic University - Richmond Campus
Richmond, BC

Skills

  • Language Proficiency: Mandarin and English
  • Self-motivated individual with attention to detail
  • Possesses creative and efficient problem-solving skills
  • Demonstrates strong math skills
  • Works effectively as a team player, collaborating well with others
  • Maintains high energy levels and good health
  • Quick learner with efficient use of POS systems
  • Skilled in cost reduction and containment strategies

Timeline

Boutique Manager

Signature Mazda
12.2021 - Current

Key Holder

Club Monaco
07.2021 - 12.2021

Senior Muse

Kate Spade New York
10.2019 - 04.2021

Team Lead

Tommy Hilfiger
11.2017 - 10.2019

Bachelor of Arts - Economics

Kwantlen Polytechnic University - Richmond Campus

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Boyuan(Ken) Tian