Summary
Overview
Work History
Education
Skills
Languages
Timeline
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BOYE ALADESANMI

Moose Jaw,SK

Summary

Proven track record in enhancing customer satisfaction and operational efficiency, demonstrated during roles at Uber and Canadian Property Stars. Skilled in time management and customer service, I consistently maintained a clean driving record and improved service delivery by optimizing routes and fostering professional relationships, significantly boosting company reputation and reliability.

Overview

1
1
year of professional experience

Work History

Driver

Uber
07.2024 - 08.2024
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
  • Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
  • Addressed and resolved customer inquiries and concerns, fostering positive relationships.
  • Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
  • Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
  • Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
  • Reduced delivery times with careful planning and route optimization.

Route Manager

Canadian Property Stars
01.2024 - 06.2024
  • Enhanced customer satisfaction by resolving service issues promptly and professionally.
  • Conducted driver ride-alongs and observations to evaluate and improve driver performance.
  • Monitored daily operations and routes to resolve issues and drive operational effectiveness.
  • Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
  • Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
  • Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
  • Visited customers and customer sites to evaluate and resolve safety issues and seek service alternatives.

Education

Master of Science - Engineering Management

Aston University
United Kingdom
07.2011

Skills

  • Time Management
  • Valid Driver's License
  • Punctual and Reliable
  • Customer Service
  • Clean Driving Record

Languages

English
Native or Bilingual

Timeline

Driver

Uber
07.2024 - 08.2024

Route Manager

Canadian Property Stars
01.2024 - 06.2024

Master of Science - Engineering Management

Aston University

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BOYE ALADESANMI