Boyanna Bancic
Niagara Falls,Ontario
Summary
A dynamic, self-motivated, and team-oriented individual with extensive experience providing strategic support and guidance in first point-of-contact, direct accountability roles.
Overview
11
11
years of professional experience
Work History
TES Administrative Assistant
Brock University
12.2021 - Current
- Lead contact to all staff and students in various departments
- Maintained inventory and departmental technology and office supplies
- Reconciled expenditures monthly, created cheque requisitions and submitted invoices and payments
- Organized and coordinated departmental events, such as room bookings, catering, and technology
- Managed and organized departmental emails, aiding students, faculty, and staff to the correct resources and contacts
- Managed websites and departmental newsletters
- Scheduled team/student meetings in each respected department.
Dental Office Administrator
St Davids Dental
02.2016 - 11.2020
- Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention
- Coordinated office operations to secure team compliance to optimal patient protections and administrative requirements
- Handled office phone calls, correspondence, and packages to keep hygienists and dentists free to focus on patients
- Managed schedule for staff and weekly appointments
- Prepared timely office reports covering metrics such as expenses, patient loads and billing
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards
- Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance
- Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE
- Organized supply purchases, equipment upgrades and operating expenses
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs
- Hired, trained, and monitored new office employees
- Maintained and evaluated clinic budgets, general ledger, and billing systems.
Dental Practice Manager
Martindale Dental
12.2012 - 02.2016
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Supervised and led team of dental hygienists and support staff of Number.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Developed and implemented treatment plans for patients based on diagnosis.
- Consulted with other dental professionals to deliver best patient care.
- Referred patients to specialists such as orthodontists, endodontists and oral surgeons based on individual needs.
Education
04.2018
Medical Device Reprocessing Technician
04.2011
Dental Office Administration
Early Childhood Education -
04.2008
Skills
- Clerical
- Microsoft Office
- Workday Software
- Time management
- Problem resolution
- Scheduling and calendar management
- Team building
- Project planning
- Fluency in French, Serbian and Croatian
- Organizational Skills
- Self-Directed
- Excellent Communication
- Cultural Awareness
- Task Prioritization
- Project Planning
- Customer Relations
- Organization and Time Management
- Flexible and Adaptable
- Dependable and Responsible
- Organization
- Microsoft Word
- Fluent in Language
Languages
French
Limited Working
Serbian
Native or Bilingual
Timeline
TES Administrative Assistant - Brock University
12.2021 - Current
Dental Office Administrator - St Davids Dental
02.2016 - 11.2020
Dental Practice Manager - Martindale Dental
12.2012 - 02.2016
Medical Device Reprocessing Ontario - ,
Niagara College - ,
Niagara College - Early Childhood Education,
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