BOYANG KANG
Richmond Hill,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
8
8
years of professional experience
Work History
Mechanic Shop General Manager
K&J's Auto LTD
05.2021 - Current
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Inspected and tested equipment to locate worn and damaged parts.
- Optimized labor allocation by assigning tasks according to each technician''s skill set, expediting service delivery times without compromising quality standards.
Automotive Lube Technician
K&J's Auto LTD
04.2019 - 04.2021
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Good skilled on different brand vehicle R&I auto body component
- Replaced damaged, missing, or defective parts with new and refurbished components.
Automotive Apprentice
Civic Auto LTD (T.Y. Auto)
09.2016 - 03.2019
- Streamlined repair processes by efficiently diagnosing issues using advanced diagnostic equipment.
- Contributed to shop profitability by identifying upsell opportunities during vehicle inspections.
- Provided excellent customer communication, explaining necessary repairs clearly to build trust and rapport.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Education
Automotive Service Technician Certificate
Red River College of Applied Arts, Science And Technology
Winnipeg, MB06.2016
Skills
- Multitasking and Organization
- Problem Resolution
- Customer Service
- Work Order Management
- Relationship Building
- Maintenance and repairs
- Troubleshooting
- Diagnostic abilities
- Mechanical Systems
- Diagnostics
- Safety Management
- Diagnostics and troubleshooting
- Computer Skills
- Team player mentality
- Customer Relations
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Mechanic Shop General Manager
K&J's Auto LTD
05.2021 - Current
Automotive Lube Technician
K&J's Auto LTD
04.2019 - 04.2021
Automotive Apprentice
Civic Auto LTD (T.Y. Auto)
09.2016 - 03.2019
Automotive Service Technician Certificate
Red River College of Applied Arts, Science And Technology
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