Bowie Montanez
Calimesa
Summary
Driven Assistant Manager, looking for work and professional developmental opportunities. With stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Spencer’s Gifts, Jenks
Jenks
08.2024 - 10.2025
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff and fellow managers, creating a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offering hands-on assistance to customers, assessing needs, and maintaining current knowledge of customer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Supervised daily operations to ensure efficient workflow and high customer satisfaction.
Sales Associate
Spencer’s Gifts, Tulsa
Tulsa
09.2023 - 08.2024
- Greeted customers and provided exceptional customer service.
- Organized store by returning merchandise to proper areas and restocked displays.
- Computed purchases and received and processed cash or credit payment.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assessed customer needs to provide assistance and information on product features.
Temporary Shift Leader
Party City
Laguna Niguel, CA
09.2021 - 11.2022
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Managed inventory control processes, optimizing stock levels to reduce waste and improve availability.
- Maintained comprehensive product knowledge to provide accurate information and recommendations to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Capistrano Union High School
San Juan Capistrano, CA06-2022
Skills
- Recruiting and interviewing
- Sales Monitoring
- Money Handling
- Customer Service
- Listening Skills
- POS System Operation
Timeline
Assistant Manager
Spencer’s Gifts, Jenks
08.2024 - 10.2025
Sales Associate
Spencer’s Gifts, Tulsa
09.2023 - 08.2024
Temporary Shift Leader
Party City
09.2021 - 11.2022
High School Diploma -
Capistrano Union High School