Bowen Feng
St. Catharines
Summary
Dynamic leader with a proven track record at Beijing Yuelin Communication, enhancing team performance and branch profitability through strategic initiatives. Expert in guest engagement and operational efficiency, demonstrating exceptional customer service and excellent time management skills. Cultivated positive customer relationships and a collaborative work environment, driving continuous improvement and cost-saving measures.
Overview
6
6
years of professional experience
Work History
Branch Manager
Beijing Yuelin Communication
06.2022 - 01.2023
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Shipping Warehouse Supervisor
Shanghai Xingdaiyue Clothing
06.2021 - 03.2022
- Collaborated closely with other departments to address any concerns or issues related to product availability or shipment delays.
- Maintained service quality by establishing and enforcing organization standards.
- Managed a team of warehouse employees, fostering a collaborative and positive work environment.
Server
Seasons Sushi
10.2018 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Server
Szechuan Express
07.2024 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
Education
Certificate - Carpentry
Niagara College
Welland, None12-2025
Skills
- Strong work ethic
- Guest engagement
- Professional appearance
- Exceptional customer service
- Performance improvement
- Excellent time management skills
Languages
English
Professional Working
Timeline
Server
Szechuan Express
07.2024 - Current
Branch Manager
Beijing Yuelin Communication
06.2022 - 01.2023
Shipping Warehouse Supervisor
Shanghai Xingdaiyue Clothing
06.2021 - 03.2022
Server
Seasons Sushi
10.2018 - 05.2019
Certificate - Carpentry
Niagara College
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