Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Languages
Timeline
BusinessAnalyst
Boulbaba Sdiri

Boulbaba Sdiri

Montreal,Canada

Summary

Experienced and certified Microsoft Dynamics 365 CE & Power Platform Consultant with over five years of expertise in CRM development, customization, and functional consulting. I specialize in streamlining business processes, automating workflows, and crafting tailored CRM solutions that enhance efficiency, boost productivity, and elevate customer engagement.


With a deep understanding of business needs, I bridge the gap between technology and strategy, ensuring seamless CRM implementations, user adoption, and continuous system optimization. Passionate about driving digital transformation, I thrive on delivering scalable, high-impact solutions that empower businesses to achieve operational excellence and long-term success.

Overview

6
6
years of professional experience
7
7

Certifications

Work History

Microsoft Dynamics 365 & Power Platform Consultant

CGI
06.2022 - Current

CRM Development & Integration Automation & Cloud Solutions Technical Leadership & Project Execution Deployment, Support & Documentation

  • Customization and configuration of Microsoft Dynamics 365 CE
  • Migration to the Unified Interface and XRM customization
  • Development of web resources, workflows, custom actions, and APIs
  • Design and implementation of Power Automate workflows and chatbots with Power Virtual Agents
  • API integration and security management for Power Platform, Microsoft 365, and Azure
  • Leading development teams, defining best practices, and optimizing system performance
  • Conducting code reviews, mentoring, and technical training
  • Production implementation, security, and scalability optimization
  • Establishing clear client goals and aligning solutions with business needs
  • Providing user support, training, and technical documentation

MS Dynamics 365 CE & Power Platform Consultant

Inetum
06.2019 - 07.2022

CRM Development & Customization Automation & Cloud Solutions Technical Implementation & Consulting Deployment, Support & Team Management

  • Customization and technical upgrades for Microsoft Dynamics CRM 2015/2016/D365
  • Development of plugins, workflows, custom actions, and APIs
  • Migration of Dynamics 365 solutions to the Unified Interface
  • Customization of ERP interfaces using SSIS, workflows, plugins, and web services
  • XRM customization of web resources and system models
  • Power Automate workflow design and implementation
  • Chatbot development using Power Virtual Agents
  • API integrations and security management for Power Platform, Microsoft 365, and Azure
  • Consulting and development on Microsoft Dynamics CRM 2015/2016/D365
  • Implementing C# plugins, JavaScript scripts, and system configurations
  • Providing technical documentation, estimates, and solution proposals
  • Production deployment, security, and system optimization
  • Administration of Power Platform environments and Azure configuration
  • User training, project management, and team leadership

End of studies internship: Development of a MERN mobile application with React Native

ATAYEN, Inc.
12.2018 - 05.2019
  • Design and Development of a mobile application for the management of Crypto-Wallets on the Blockchain
  • Technologies used: React Native (JavaScript), Blockchain, NodeJs, MongoDB, SVN, Work environment: Linux (Ubuntu), Agile methodology: SCRUM

Software Trainee

Ministry of Culture - Tunisia
05.2018 - 09.2018
  • Development of a management application for regional and national competitions
  • Techniques used: Object-oriented programming, Microsoft Visual Studio C #, .Net, Microsoft SQL Server
  • Completed tasks: Study of the problem and analysis of the need, Design and modeling, Presentation of the choice of technologies, Creation and configuration of the database, Development of the application script

Software Trainee

Tunisian Company of Lubricants, IT Service
12.2016 - 01.2017
  • Development of a dynamic website for the company
  • Techniques used: HTML5 / CSS3, Javascript
  • Completed tasks: Create specifications for the website, Define a site architecture, Draw a model on balsamiq, Prepare the content of the different pages, Choose development technologies, Put the site online on a web server

Education

Master's Degree in Software Engineering -

Sesame University
12-2024

Bachelor of Science - Information Systems Development

Higher Institute of Technological Studies
Bizerte, Tunisia
06-2019

Skills

  • Microsoft Dynamics 365 CE Development & Customization
  • Microsoft Power Platform (Power Automate, Power Apps, Power Virtual Agents)
  • CRM Architecture & Process Optimization
  • SharePoint Integration & Administration
  • Technical Leadership & Team Development
  • Business Process Automation & Continuous Improvement
  • Decision-Making & Problem-Solving
  • Client Relationship Management & Stakeholder Communication
  • Cross-Functional Team Collaboration
  • Attention to Detail & Quality Assurance

Certification

  • Microsoft Certified: Power Platform Developer Associate (PL-400)
  • Microsoft Certified: Power Platform Functional Consultant (PL-200)
  • Microsoft Certified: Power Platform App Maker (PL-100)
  • Microsoft Certified: Dynamics 365 Customer Service Functional Consultant (MB-230)
  • Microsoft Certified: Dynamics 365 Sales Functional Consultant (MB-210)
  • Microsoft Certified: Power Platform + Dynamics 365 Core (MB-200)
  • Scrum Foundation Professional Certification

Personal Information

Title: Microsoft Dynamics 365 CE & Power Platform Consultant

Languages

Arabic
Native or Bilingual
French
Full Professional
English
Full Professional
Spanish
Limited Working

Timeline

Microsoft Dynamics 365 & Power Platform Consultant

CGI
06.2022 - Current

MS Dynamics 365 CE & Power Platform Consultant

Inetum
06.2019 - 07.2022

End of studies internship: Development of a MERN mobile application with React Native

ATAYEN, Inc.
12.2018 - 05.2019

Software Trainee

Ministry of Culture - Tunisia
05.2018 - 09.2018

Software Trainee

Tunisian Company of Lubricants, IT Service
12.2016 - 01.2017

Master's Degree in Software Engineering -

Sesame University

Bachelor of Science - Information Systems Development

Higher Institute of Technological Studies
Boulbaba Sdiri