Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Bouchra Marzak

Calgary,AB

Summary

Proven achiever with extensive experience in retail environments, notably with Jeué Club, where I excelled in sales expertise and complex problem-solving. Demonstrated ability to enhance customer satisfaction and meet sales targets, contributing significantly to team success. Skilled in cash handling and fostering long-term customer loyalty through personalized service.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Assistant

Jeué Club
09.2010 - 12.2020
  • Processed transactions accurately while maintaining a high level of customer service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.

Cashier Specialist

Marjan Super Market
07.2008 - 07.2010
  • Enhanced customer satisfaction by providing efficient and accurate cashier transactions.
  • Assisted customers in locating products throughout the store for enhanced shopping experiences and increased sales opportunities.
  • Supported Type and Type departments with merchandising, product retrieval and customer service needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Supported inventory management with timely shelf restocking and product rotation tasks.
  • Contributed to increased sales by effectively promoting store loyalty programs and special offers.
  • Maintained strict adherence to company policies regarding refunds, exchanges, and other transaction-related procedures.
  • Assisted cashier team with resolving problems and maintaining efficiency.
  • Managed special actions such as returns processing and payment reversals for team members.

Education

DEUG - Philosophy

University Cadi Ayyad
Marrakech (Morocco)
07.2008

Bachelor Letter -

Elbaquali Secondary School
Agadir (Morocco)
07.2005

Skills

  • Cash Handling
  • Goal-Oriented
  • Stock management
  • Sales expertise
  • Complex Problem-Solving
  • Cash Register Operation
  • Processing payments
  • Point of sale operation
  • Opening and closing procedures
  • Customer Needs Assessment
  • Visual Merchandising

Languages

English
Limited Working
French
Full Professional
Arabic
Native or Bilingual

Certification

DUEG

Bachelor

Timeline

Sales Assistant

Jeué Club
09.2010 - 12.2020

Cashier Specialist

Marjan Super Market
07.2008 - 07.2010

DEUG - Philosophy

University Cadi Ayyad

Bachelor Letter -

Elbaquali Secondary School

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Bouchra Marzak