Bouchra Elharratti
Edmonton,AB
Summary
Highly efficient and customer-oriented Food and Beverage Manager and team leader at the same time sales assistant and cashier with over 2 years of experience in food and hospitality environments. Adept communicator with strong team leadership and development skills. Forward-thinking multi-tasker able to analyze situations and costs to determine profitable outcomes successfully.
Overview
3
3
years of professional experience
Work History
Food Operations Supervisor
TIM HORTONS
Edmonton, Alberta
11.2025 - Current
- Led team to achieve smooth daily operations through effective supervision and guidance.
- Supervised and led a team of employees to ensure efficient daily operations.
- Supported staff during busy periods to maintain service quality and efficiency.
- Managed cash operations, ensuring accurate counting, balancing, and reporting to maintain financial integrity.
Food and Beverage Supervisor
MAYMANA TRAITEUR
Casablanca, Morocco
01.2025 - 10.2025
- Plan, organize, direct, control and evaluate the operations of a restaurant, bar, cafeteria or other food or beverage service
- Handling cash register operations and transactions.
- Set staff work schedules and monitor staff performance
- Control inventory, monitor revenues and modify procedures and prices
- Resolve customer complaints and ensure health and safety regulations are followed
- Negotiate arrangements with suppliers for food and other supplies
- Determine type of services to be offered and implement operational procedures
- Supervised daily operations of food and beverage service team.
Food and beverage manager
IMI VILLE VERTE
Casablanca, Morocco
02.2023 - 08.2024
- Managed the floor operations during peak hours, leading to a 25% increase in revenue during special events.
- Collaborated with the kitchen to design seasonal menus that enhanced guest experiences.
- Conducted regular staff training sessions that improved service efficiency and consistency.
- Supervised stock management and hygiene practices with production team to ensure compliance.
- Handled customer relations by addressing complaints and providing follow-up support to enhance satisfaction.
- Developed and monitored staff schedules to optimize shop coverage and ensure efficient operations.
Education
PROFESSIONAL DIPLOMA - CULINARY ARTS
Tucoso Academy
Rabat, MoroccoBachelor's degree - business management
Groupe Miage Casablanca
Casablanca, MoroccoLanguages
- English
- French
- Arabic
Timeline
Food Operations Supervisor
TIM HORTONS
11.2025 - Current
Food and Beverage Supervisor
MAYMANA TRAITEUR
01.2025 - 10.2025
Food and beverage manager
IMI VILLE VERTE
02.2023 - 08.2024
PROFESSIONAL DIPLOMA - CULINARY ARTS
Tucoso Academy
Bachelor's degree - business management
Groupe Miage Casablanca