Boubacar TOUNKARA
Calgary,AB
Summary
Proactive hard-working and motivated commercial airline employee experienced as ramp agent. Offers excellent communication and time management skills. Trained in flight line operations and equipment operation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Ramp Service Agent
GAT - Strategic Aviation
01.2023 - Current
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 6 daily flights.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Coordinated ground crew activities to complete objectives on schedule
- Guided aircraft into and out of parking positions using hand signals.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Checked cargo and baggage for security to meet TSA regulations.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
Ramp Service Agent
WestJet Airlines
03.2023 - 11.2023
- Connection running
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Transferred luggage from aircraft to collection areas safely using tugs and carts
Delivery Driver
Self Employed
10.2022 - 01.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Fostered positive working relationships with regular customers.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Operated vehicle safely in highly congested areas with no traffic violations.
Delivery Courier
Self-employed
10.2018 - 07.2022
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed day-to-day operations of consulting business, which required such tasks as transport and logistic.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
Event Hostess and Airport Services
Mahola Hostesses
09.2015 - 09.2020
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking and event promotions.
- Selected and ordered décor and event materials.
- Planned large-scale events such as trade shows, conferences, and meetings.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
Valet Driver
Blue Valet
07.2018 - 01.2019
- Established positive guest relationships through consistent delivery of excellent customer service.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Welcomed arriving guests and explained car retrieval procedures.
- Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
Warehouse Employee, Contractor
Synergie
05.2017 - 12.2017
- Verified timely completion of tally sheets, slot changes, shuttle transfers and warehouse paperwork.
- Improved operations and boosted profits by streamlining procedures, controlling waste and bringing in new clients.
- Implemented changes requested by designers, owners or inspectors to conform to specifications or updated demands.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
Clerk
United Nations Climate Change Secretary
11.2015 - 12.2015
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
Education
Bachelor"s Degree - English Language And Literature
University of Bordeaux
Bordeaux07-2018
Transport And Logistic Management - Logistics And Supply Chain Management
University of Bordeaux
Bordeaux, France07-2017
Certificate - English As A Second Language
VIA Academy College
Kuala Lumpur10-2014
Bachelor of Business Administration - Business Administration
University Nongo Conakry
Conakry07-2013
High School Diploma -
Lycee Sylla Lamine
Conakry, Guinea06.2012
Skills
- Adaptability
- Time Management
- Dynamic Communication Skills
- Knowledge of specific computer application
- Customer Service
- Desire to Learn
- Professionalism
- Loading and Unloading
- Flexible Schedule
- Team Leadership
Certification
- Project Management Training - 3 months
- Certified facility Clerk, United Nations Climate Change Secretary - 12 days
- Certified, Commercial Driver - 4 Months
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Ramp Service Agent
WestJet Airlines
03.2023 - 11.2023
Lead Ramp Service Agent
GAT - Strategic Aviation
01.2023 - Current
Delivery Driver
Self Employed
10.2022 - 01.2023
Delivery Courier
Self-employed
10.2018 - 07.2022
Valet Driver
Blue Valet
07.2018 - 01.2019
Warehouse Employee, Contractor
Synergie
05.2017 - 12.2017
Clerk
United Nations Climate Change Secretary
11.2015 - 12.2015
Event Hostess and Airport Services
Mahola Hostesses
09.2015 - 09.2020
Bachelor"s Degree - English Language And Literature
University of Bordeaux
Transport And Logistic Management - Logistics And Supply Chain Management
University of Bordeaux
Certificate - English As A Second Language
VIA Academy College
Bachelor of Business Administration - Business Administration
University Nongo Conakry
High School Diploma -
Lycee Sylla Lamine