Boski Patel

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Created new sales support strategies to better assist Discovery Sales Team.

- Responsible for qualifying and recording new leads within Salesforce Service Console.
- Triage incoming product inquiry e-mails, web forms, phone calls, and live chats.
- Ensure customers' questions and concerns are directed to the appropriate staff.

- Serve as the first contact for new business leads, providing a world-class customer experience.
- Build and foster relationships with new prospects before passing leads to the Sales team.
- Document customer communications in Salesforce.
- Collaborate with business line marketing teams for training and business objectives.

• Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets
• Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
• Verified accurate account invoicing through collaboration with accounting department
• Reported client feedback to management, including any signs of customer dissatisfaction.

• Optimized customer support by establishing collaborative service environment using Oracle software
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 90%
• Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
• Took to 50 inbound customer calls.

• Utilized Spaceman Merchandising Software to create store shelving data for 70 Big Y supermarket locations
• Analyzing sales data to create proper product placement for assigned categories
• Prepared promotional lists and worked with vendors to accomplish each item to increase product visibility and generate sales.

• Managing client data and creating vendor contracts
• Managed over $200K worth of annual BJ's BBM and store Catalogs for Vendors and created billing contracts
• Worked with BJ's vendors such as Coca - Cola, Kraft, and Barilla to help organize their promotional calendar
• Using Microsoft software to create client spreadsheets and power points for Business Manager to utilize for meetings.