Boshra Kohistani
Coquitlam,BC
Summary
Organized and passionately driven to provide clients with positive experiences. Able to empathize and provide customer tailored solutions efficiently. Eager to learn and take on new challenges. Able to work exceptionally well in a team environment to meet a collective goal.
Detail- oriented and excellent problem solving skills.
Overview
6
6
years of professional experience
Work History
Client Account Mangement
CIBC
04.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistant Manager
Cadeau
12.2021 - 02.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed creative outlets to expand business exposure and reach out to target audience.
Customer Service Representative
DOCSEE Software Inc.
01.2018 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Arts - Law And Justice
University of Manitoba
Winnipeg, MB2027
High School Diploma -
FORT RICHMOND COLLEGIATE
Winnipeg, MB06.2017
Skills
- Customer Service
- Account Management
- Problem Solving
- Account Resolutions
- Finding Client Tailored Solutions
- Account Changes
Timeline
Client Account Mangement
CIBC
04.2022 - Current
Assistant Manager
Cadeau
12.2021 - 02.2022
Customer Service Representative
DOCSEE Software Inc.
01.2018 - 01.2020
Bachelor of Arts - Law And Justice
University of Manitoba
High School Diploma -
FORT RICHMOND COLLEGIATE
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