Bose Cortez

• Organized work areas before beginning each project to ensure efficient workflow.
• Conducted maintenance checks on all equipment used for handyman projects.
• Replaced worn-out parts with new ones when necessary to ensure the proper functioning of appliances.
• Set up appointments over the phone
• Dealing with customer service
• Order supplies online & by phone
• Report job progress to the handyman
• Served as a liaison to communicate with handyman and provide residents' needs
• Coordinating the logistics of day-to-day jobs
• Maintain a log to track work invoices

Collection Maintenance Student Assistant
California State University, Los Angeles | Los Angeles, CA
April 2024 – May 2025

• Maintained the organization and accessibility of library collections by shelving, shifting, and relocating materials using the Library of Congress classification system.
• Conducted routine shelf-reading to ensure materials were in correct order and promptly reshelved returned items.
• Assisted with inventory control and special projects, including large-scale collection shifts and weeding processes.
• Provided front-line support to library staff and students by answering directional questions and ensuring a clean, orderly environment.
• Utilized library management systems to update item locations and track collection maintenance progress.

• Developed and maintained a positive company image and reputation.
• Collaborated with internal teams to ensure successful execution of promotional activities.
• Created, managed, and maintained positive relationships with customers, and partners.
• Organized store products