Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Borna Khosravi

Vancouver,BC

Summary

Dynamic operations manager with a proven track record at CookiesByJohn, driving revenue growth by over 300% through strategic partnerships and innovative product launches. Skilled in multi-location operations and vendor relations, complemented by strong communication abilities. Expert in Microsoft Office and adept at enhancing team performance through effective training and mentorship.

Overview

6
6
years of professional experience

Work History

Co-Owner, Operation Manager

CookiesByJohn
04.2023 - Current
  • Grew business revenue from $7–8k/month to $30–35k/month by expanding wholesale partnerships, launching new product lines, and coordinating multi-venue operations.
  • Oversaw daily administration including scheduling, logistics, inventory, and customer communication.
  • Managed vendor contracts, supply ordering, and budget monitoring.
  • Coordinated staff scheduling and event logistics for markets and catering.
  • Implemented automated systems and processes to sustain operations independently, ensuring long-term efficiency.
  • Directed promotional activities and customer engagement, strengthening brand recognition.

Barista Trainer

Starbucks
03.2022 - 04.2023
  • Trained new baristas on espresso techniques and customer service excellence.
  • Developed training materials to enhance product knowledge and operational efficiency.
  • Oversaw daily operations, ensuring high standards for beverage quality and cleanliness.
  • Mentored staff on best practices for equipment use and maintenance procedures.

Model Associate

E Models, Modelling Agency
06.2019 - 12.2021
  • Demonstrated creative thinking by coming up with innovative ideas for each shoot.
  • Joined trade shows and conventions to network with customers.
  • Managed events and pictorial schedules to showcase marketing materials.

Education

Diploma - Business Administration And Management

Capilano University
North Vancouver
12-2024

Skills

  • Office & Administrative Support
  • Reception & Front Desk Management
  • Scheduling & Calendar Coordination
  • Event Planning & Coordination
  • Multi-Location Operations Management
  • Supplies & Vendor Relations
  • Confidential Record-Keeping
  • Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Google Workspace (Docs, Sheets, Forms, Calendar)
  • Strong Communication & Interpersonal Skills

Languages

English
Native or Bilingual
Persian
Native or Bilingual

Timeline

Co-Owner, Operation Manager

CookiesByJohn
04.2023 - Current

Barista Trainer

Starbucks
03.2022 - 04.2023

Model Associate

E Models, Modelling Agency
06.2019 - 12.2021

Diploma - Business Administration And Management

Capilano University

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Borna Khosravi