Borna Khosravi
Vancouver,BC
Summary
Dynamic operations manager with a proven track record at CookiesByJohn, driving revenue growth by over 300% through strategic partnerships and innovative product launches. Skilled in multi-location operations and vendor relations, complemented by strong communication abilities. Expert in Microsoft Office and adept at enhancing team performance through effective training and mentorship.
Overview
6
6
years of professional experience
Work History
Co-Owner, Operation Manager
CookiesByJohn
04.2023 - Current
- Grew business revenue from $7–8k/month to $30–35k/month by expanding wholesale partnerships, launching new product lines, and coordinating multi-venue operations.
- Oversaw daily administration including scheduling, logistics, inventory, and customer communication.
- Managed vendor contracts, supply ordering, and budget monitoring.
- Coordinated staff scheduling and event logistics for markets and catering.
- Implemented automated systems and processes to sustain operations independently, ensuring long-term efficiency.
- Directed promotional activities and customer engagement, strengthening brand recognition.
Barista Trainer
Starbucks
03.2022 - 04.2023
- Trained new baristas on espresso techniques and customer service excellence.
- Developed training materials to enhance product knowledge and operational efficiency.
- Oversaw daily operations, ensuring high standards for beverage quality and cleanliness.
- Mentored staff on best practices for equipment use and maintenance procedures.
Model Associate
E Models, Modelling Agency
06.2019 - 12.2021
- Demonstrated creative thinking by coming up with innovative ideas for each shoot.
- Joined trade shows and conventions to network with customers.
- Managed events and pictorial schedules to showcase marketing materials.
Education
Diploma - Business Administration And Management
Capilano University
North Vancouver12-2024
Skills
- Office & Administrative Support
- Reception & Front Desk Management
- Scheduling & Calendar Coordination
- Event Planning & Coordination
- Multi-Location Operations Management
- Supplies & Vendor Relations
- Confidential Record-Keeping
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Google Workspace (Docs, Sheets, Forms, Calendar)
- Strong Communication & Interpersonal Skills
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Co-Owner, Operation Manager
CookiesByJohn
04.2023 - Current
Barista Trainer
Starbucks
03.2022 - 04.2023
Model Associate
E Models, Modelling Agency
06.2019 - 12.2021
Diploma - Business Administration And Management
Capilano University