Boris Joel Saague Tanetsi
Ottawa
Summary
IT professional with significant experience in troubleshooting, network administration, and system maintenance. Known for strong focus on team collaboration and consistently delivering results. Adaptive and reliable, skilled in hardware and software support, cybersecurity practices, and customer service.
Overview
4
4
years of professional experience
Work History
IT Technician
Catholic School Board Ottawa
09.2024 - Current
- Installed and configured hardware and software for educational environments.
- Provided technical support to staff and students, resolving issues efficiently.
- Assisted in maintaining network infrastructure and ensuring connectivity.
- Conducted routine maintenance on computer systems to enhance performance.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
Sales Associate
Loblaws
01.2022 - 08.2024
- Provided exceptional customer service to enhance shopping experience and build customer loyalty.
- Assisted customers in product selection and answered inquiries to ensure satisfaction.
- Maintained accurate inventory levels through regular stock checks and organized displays.
- Processed transactions efficiently using point-of-sale systems to reduce wait times.
- Monitored product quality and freshness, addressing issues promptly to uphold store standards.
Education
Certificate - Computer Networking
Herzing College
Ottawa, ON10-2026
Bachelor of Arts - Computer And Information Sciences
University of Dschang
Cameroon10-2022
Skills
- Hardware installation
- User training
- Technical support
- Software configuration
- Network troubleshooting
- Remote support
- System administration
- IT asset management
Languages
English
Professional Working
French
Full Professional
Software
Windows
MacOs
Linux
Microsoft office suite
Timeline
IT Technician
Catholic School Board Ottawa
09.2024 - Current
Sales Associate
Loblaws
01.2022 - 08.2024
Certificate - Computer Networking
Herzing College
Bachelor of Arts - Computer And Information Sciences
University of Dschang