ANNA KARLOVA
11 Dom School
Toronto,ON
21
years of professional experience
Receptionist supporting front desk service, phone and email correspondence, and appointment scheduling in professional office settings. Greets clients, routes inquiries, and keeps the reception area organized while protecting confidentiality and maintaining a calm client experience. Brings guest services, calendar management, and client communication from mortgage, banking, and administrative environments.
Work History
Technical Writer
1 Year 9 Months- Review and validate materials for accuracy and completeness, identifying discrepancies and maintaining organized documentation to meet deadlines.
- Maintain organized documentation files to support timely access and consistent recordkeeping.
- Identify discrepancies in source materials and follow up to clarify missing or conflicting information.
- Coordinate office tasks and shared requests to support daily administrative workflow.
Bookkeeper
2 Years- Maintained organized financial and administrative records using Excel and internal systems.
- Performed data entry, record verification, and document management with a strong focus on accuracy.
- Communicated with clients regarding documentation requirements and account information.
- Managed confidential information while ensuring records remained complete and up to date.
- Assisted with administrative tasks and office organization to support daily business operations.
Mortgage Specialist
1 Year- Scheduled client appointments and coordinated communication between borrowers and internal departments.
- Maintained organized client files and kept mortgage documents accurate, complete, and ready for review.
- Managed multiple mortgage applications simultaneously while meeting deadlines and supporting service quality.
- Provided professional front desk support by greeting visitors and directing them to the appropriate contact.
- Used Microsoft Office Suite to prepare correspondence, update records, and support daily administrative work.
5 Years
- Maintained accurate records, reports, and documentation to support daily operational activities.
- Communicated with internal departments and external stakeholders to address inquiries and resolve issues efficiently.
- Managed multiple priorities while meeting strict deadlines in a fast-paced professional environment.
- Organized and processed large volumes of information while maintaining accuracy and confidentiality.
- Supported operational processes through detailed record management and administrative coordination.
- Maintained project records and prepared reports with consistent accuracy and attention to detail.
- Communicated findings to stakeholders in clear, professional language across email and collaboration channels.
- Supported administrative tasks and project coordination activities to keep workflows moving efficiently.
- Managed office support tasks, including scheduling, document handling, and routine follow-up.
- Used Microsoft Office Suite to organize information, format reports, and support day-to-day administrative work.
Education
Diploma - Data Analytics
Bachelor of Management
Skills
Front desk reception & guest services
Customer service & client relations
Telephone
email & professional correspondence
Appointment scheduling & calendar management
Reception area coordination
Administrative & office support
Data entry & database management
Meeting minutes documentation
Document control
Meeting coordination
Records retention
Document preparation
Microsoft Office Suite
Project coordination support
Stakeholder communication
Visitor management
Multi-line phone system operation
Conference room scheduling
Confidential information handling
Timeline
Technical Writer
11 Dom School
01.2025 - CurrentRead More
Canada (Remote)
01.2024 Read More
Bookkeeper
Preferred Client Services
01.2020 - 01.2022Read More
Mortgage Specialist
Alfa-Bank
01.2013 - 01.2014Read More
Commercial Bank Nadra
01.2006 - 01.2011Read More
East Ukrainian National University
Bachelor of Management
Read More
Lighthouse Labs
Diploma from Data Analytics
Read More