Bony Varghese
Niagara Falls
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Senior Manager Scale 3
Kerala Gramin Bank
03.2023 - 10.2023
- · Led day-to-day branch operations, ensuring alignment with corporate objectives.
- · Achieved deposit and advance targets while effectively managing non-performing assets.
- · Provided exceptional service to high-net-worth individuals and motivated team members for success.
Senior Manager Scale 2
Kerala Gramin Bank
06.2019 - 02.2023
- · Implemented streamlined processes to enhance efficiency and customer satisfaction.
- · Built strong relationships with corporate clients, providing tailored insurance solutions.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Developed proposals and presentations for internal and external audiences.
Branch Manager
Kerala Gramin Bank
11.2015 - 05.2019
- · Managed day-to-day branch functions and aligned activities with corporate objectives.
- · Attained targets for deposits and advances, controlled non-performing assets, and handled customer relationships.
Assistant Manager
Kerala Gramin Bank
02.2012 - 10.2015
- · Oversaw daily branch operations, including cash management and customer service.
- Managed credit appraisal and ensured exceptional customer experiences.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
Education
Corporate Insurance Agent
Insurance Regulator &Development Authority of Indi
08.2022
Banking And Financial Support Services
CAIIB
06.2019
JAIIB, - Banking, Corporate, Finance, And Securities Law
Indian Institute of Banking And Finance
06.2017
B.Tec - Electronica And Communication
College of Engineering Kaloopara
Pathanamthitta,Kerala06.2009
Skills
- Team Management
- Problem-Solving
- Planning and Coordination
- Team Building
- Conflict Resolution
- Friendly, Positive Attitude
- Customer Service
- KYC Verification
- Internal Audits
- BUSINESS ANTI-MONEY LAUNDERING
- Retail Banking
- Team Leadership
- Mortgage Servicing
- Communication
Languages
English
Professional Working
Malayalam
Native or Bilingual
Timeline
Senior Manager Scale 3
Kerala Gramin Bank
03.2023 - 10.2023
Senior Manager Scale 2
Kerala Gramin Bank
06.2019 - 02.2023
Branch Manager
Kerala Gramin Bank
11.2015 - 05.2019
Assistant Manager
Kerala Gramin Bank
02.2012 - 10.2015
Corporate Insurance Agent
Insurance Regulator &Development Authority of Indi
Banking And Financial Support Services
CAIIB
JAIIB, - Banking, Corporate, Finance, And Securities Law
Indian Institute of Banking And Finance
B.Tec - Electronica And Communication
College of Engineering Kaloopara
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