Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Bonny Welsford

Ottawa,ON

Summary

Dynamic Program Director at IBM with a proven track record in content strategy development and cross-functional team leadership. Enhanced content efficacy by 30% through data-driven insights and innovative AI adoption. Recognized for fostering collaboration and driving project success in fast-paced environments, consistently delivering high-quality documentation for cybersecurity products.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Program Director, Content (Security Products)

IBM
Nepean, Ontario
11.2023 - Current
  • Managed a diverse team of 35 professionals to produce engaging content for cybersecurity products.
  • Tracked key performance metrics to determine the success of content implementation.
  • Utilized web analytics and customer case data for strategic decision-making.
  • Created important partnerships with key stakeholders to enhance confidence in our objectives.
  • Enhanced productivity of content designers through innovative AI adoption.

Software Development and Documentation Manager

IBM
Ottawa, Ontario
05.2017 - 11.2023
  • Consistently communicated software development progress to senior management and stakeholders.
  • Collaborated with cross-functional teams to define product requirements following agile practices.
  • Assessed requests for new features to organize project activities.
  • Analyzed requirements for delivering content related to installation, upgrades, and troubleshooting guides.
  • Acted as lead editor and established style guidelines to enhance content clarity.
  • Directed content management tool migration to GitHub.

Manager, Information Development and Design

IBM
Ottawa, Ontario
03.2014 - 05.2017
  • Managed a group of 10 technical writers creating and updating documentation for worldwide users.
  • Implemented design ideas and user experience writing strategies based on progressive disclosure guidelines.
  • Drove a 30% enhancement in content reuse via strategic editing and adherence to DITA guidelines.
  • Managed multiple projects simultaneously while meeting tight deadlines in a fast-paced environment.
  • Created customized content catering to various skill levels.
  • Improved NPS scores by 25 points across the Threat Management portfolio for improved discoverability, easier
    navigation, and reduced cognitive load.

Content Developer and Designer, Cybersecurity

IBM
Ottawa, Ontario
02.2012 - 02.2014
  • Created comprehensive technical documentation for Threat Management products.
  • Improved productivity by 20% and time to delivery by 25% by adopting a framework for casual contributions by stakeholders and SMEs that addressed customer needs and wants.
  • Collaborated with subject matter experts to develop content for a variety of cybersecurity topics.
  • Enhanced content efficacy and user adoption across Threat Management portfolio by 30% through analysis of usage patterns.
  • Participated in product development meetings to ensure alignment between documentation and product capabilities.
  • As an IBM-certified editor, I advised technical writers on how to improve their writing to meet customer goals.

Technical Writer, Business Analytics and Reporting

Cognos
Ottawa, Ontario
06.2002 - 02.2012
  • Collaborated with developers and product managers to develop user documentation.
  • Implemented documentation guidelines and standards to maintain consistency across all content.
  • Received the Quality Champion Award for exceptional efforts to enhance installation guides for Cognos products, boosting user satisfaction and lowering support requests.
  • Led the conversion of unstructured content into DITA XML.
  • Conducted regular peer reviews and provided mentorship to junior writers to improve overall documentation quality.

Skills

  • Content strategy development
  • Data-driven insights
  • Project coordination
  • Website performance analysis
  • Understanding of cybersecurity principles
  • Proficient in Agile practices
  • Collaborative project execution
  • Performance evaluation
  • Content Strategy
  • Program leadership
  • Cross-functional team leadership
  • Content development

Certification

  • Data Science for Business - Level 1 (October 22, 2024)
  • Guardium Discover and Classify Sales Foundation (Jan 22. 2025)
  • Verify Governance Sales Foundation (January 23, 2025)
  • IBM watsonx.ai Technical Essentials (July 4, 2024)
  • Data Science Methodologies (April, 2024)
  • Accessibility Advocate (March, 2023)
  • Open Source Foundations (Feb 2022)
  • Enterprise Design Thinking - Team Essentials for AI (Jan 2022)

Timeline

Program Director, Content (Security Products)

IBM
11.2023 - Current

Software Development and Documentation Manager

IBM
05.2017 - 11.2023

Manager, Information Development and Design

IBM
03.2014 - 05.2017

Content Developer and Designer, Cybersecurity

IBM
02.2012 - 02.2014

Technical Writer, Business Analytics and Reporting

Cognos
06.2002 - 02.2012

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