BONNY SCHIPPELL
Beaumont
Summary
Dynamic professional with a proven track record at Spirit Halloween, excelling in customer service and team leadership. Skilled in money handling and workload management, I enhanced sales engagement through optimized merchandise displays and fostered a collaborative environment, driving repeat business and mentoring junior staff for improved performance.
Overview
2023
2023
years of professional experience
Work History
Assistant Manager
Spirit Halloween/Spencers
2025 - 2025
- Assisted in daily operations and team management to enhance customer service experience.
- Coordinated merchandise displays, optimizing visual appeal and driving sales engagement.
- Trained new staff on procedures, improving onboarding efficiency and team performance.
- Executed inventory management tasks, ensuring stock availability and accuracy during peak seasons.
- Monitored sales performance metrics, identifying trends to support strategic decision-making.
- Led team meetings to discuss goals, fostering a collaborative work environment among staff members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Store Manager
Spirit Halloween Store
2022 - 2024
- Led daily operations, ensuring adherence to company policies and procedures.
- Developed strategic sales initiatives to enhance customer engagement and drive revenue growth.
- Trained and mentored staff, fostering a collaborative team environment focused on excellence.
- Analyzed inventory levels using data-driven insights to optimize stock management processes.
- Implemented visual merchandising strategies to improve product presentation and increase sales conversion rates.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Process Assistant
Amazon
07.2017 - 03.2022
- Assisted in daily process operations, ensuring adherence to safety and quality standards.
- Supported team members by executing routine tasks efficiently and accurately.
- Adapted to changing workflows, enhancing productivity within operational teams.
- Collaborated with cross-functional teams to streamline communication and processes.
- Analyzed operational data to identify trends and recommend enhancements for future performance.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
Copy and Print Associate
Staples
12.2013 - 09.2017
- Operated high-volume print equipment, ensuring quality and efficiency in production.
- Assisted customers with project specifications and material selection for printing services.
- Maintained inventory of print supplies, coordinating reorders to minimize downtime.
- Collaborated with team members to optimize workflow and reduce processing errors.
- Delivered exceptional customer service, resolving inquiries and enhancing client satisfaction levels.
- Managed multiple projects simultaneously, prioritizing tasks to meet tight deadlines effectively.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Created customized options and solutions to meet customer unique copy and printing needs.
- Implemented specific client requests to customize their printed materials according to desired specifications.
- Assisted clients in choosing appropriate printing materials, providing expert guidance on options available.
- Optimized digital file formats for best possible printing results through proper image resolution adjustments.
- Completed complex customer orders accurately and within quoted time limit.
Education
Associate of Science - Business Administration
University of Phoenix
San Bernardino, CASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Workload management
- Retail operations
Affiliations
United States Armed Services
Timeline
Process Assistant
Amazon
07.2017 - 03.2022
Copy and Print Associate
Staples
12.2013 - 09.2017
Assistant Manager
Spirit Halloween/Spencers
2025 - 2025
Store Manager
Spirit Halloween Store
2022 - 2024
Associate of Science - Business Administration
University of Phoenix