Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Training
Timeline
Generic

Bonnie Blackstock

Woodville,ON

Summary

Experience program management professional with a proven track record in leading teams and driving program success by utilizing effective communication and organizational skills to ensure seamless program delivery. Skilled in public speaking, rapport building with stakeholders, community engagement, strategic planning, budget development and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational and MCCSS objectives.

Overview

22
22
years of professional experience

Work History

Program Manager

Community Living Durham North
04.2009 - Current
  • Consistently proven to be a dedicated and successful employee and Manager, as evident through career advancement over twenty-two (22) years
  • Responsible for the Management of employees in a variety of organizational programs; while thinking strategically and creating teams capable of meeting challenges.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Ensure individual and team compliance with all health and safety rules and regulations as set out in the Ontario Health and Safety Act.
  • Mentor individuals and teams while using delegation and coaching as effective tools in assisting employees to build new skills and abilities.
  • Maintain status as a certified Safe Management Crisis Intervention instructor and provide training to all organization employees.
  • Network within a variety of community, service and social groups in order to create a greater awareness for the organization and our stakeholders.
  • Utilize a variety of tools and techniques to analyze individual and organizational development needs.
  • Practice financial responsibility by managing properties, staff and materials prudently.
  • Effectively monitor budgets and take action when required.
  • Maintain a detailed knowledge of Government Legislation and Regulations and ensure programs meet or exceed Compliance Regulations as directed through MCCSS.

Residential Team Leader

Community Living Durham North
08.2003 - 04.2009
  • Lead a team to support 7 supported persons live their best lives
  • Promoted independent living skills through coaching supported persons in daily tasks such as meal preparation, hygiene, and budgeting.
  • Developed strong rapport with supported persons through empathetic listening and compassionate communication strategies.
  • Monitored and documented people's progress toward meeting goals and objectives.
  • Managed crisis situations effectively, ensuring the safety of all supported persons while adhering to established protocols.
  • Monitored and documented supported persons progress toward meeting goals and objectives.
  • Coordinated recreational activities for people, fostering social interaction and positive group dynamics.
  • Addressed behavioral and emotional needs of people through activities and interventions, increasing resident socialization, interpersonal, and social skills.
  • Assisted people in adhering by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
  • Implemented behavior modification techniques designed to promote positive change in people's lives.
  • Documented people's daily interactions and activities and thoroughly maintaining accurate records
  • Served as a liaison between families or guardians of supported persons when necessary; providing updates about people's' progress or addressing any concerns they may have.
  • Advocated for people's needs, ensuring appropriate levels of care were provided consistently.
  • Encouraged healthy lifestyle choices among people by educating them on topics such as nutrition, exercise, and mental health awareness.
  • Developed personalized care plans for each supported person to address their specific needs.
  • Provided swift and knowledgeable emergency support

Education

Professional Communications Certificate Program -

University of Ontario Institute of Technology
Oshawa, ON
01.2014

Not for Profit Management Certificate Program -

University of Ontario Institute of Technology
Oshawa, ON
01.2013

Social Service Worker Diploma -

Sir Sandford Fleming College
Peterborough, ON
04.1994

O.S.S.G.D. -

Uxbridge Secondary School
Uxbridge, ON
04.1992

Skills

  • Emergency Response
  • Analytical problem-solving
  • Program delivery management
  • Proficient in MS Office
  • Strong relationship-building abilities
  • Effective relationship management
  • Effective public speaking
  • Quality improvement strategies
  • Community relations development
  • Persuasive communication
  • Diversity appreciation
  • Presentation development and delivery
  • Budget development
  • Influencing skills

Accomplishments

    • Successfully implemented strategic planning initiatives by developing and expanding diversionary supports and adjusting infrastructure, to best utilize employees with providing quality supports that effectively meet the needs of people in service.

    • Pioneered, Implemented and Chaired the Parent's Advisory Committee.

    • Effectively managed a dual caseload.

    • Identified areas requiring attention and implemented strategies including fee for service day program options to eliminate gaps in service delivery

    • Restructured the use of resources to create a budgetary surplus, which increased the organization's capacity to service more individuals.

    • Acknowledged ineffective training methods. Created and implemented a more modern approach to learning. Developed and Implemented current Medication Training Videos

    • Successfully produced a grant proposal to the Regional Municipality of Durham, which generated a grant of $325,000 to support people to live in their communities. This grant positioned our agency to grow and develop our current program, Housing and Homelessness Support Program.

    • By identifying service gaps in transition planning for youth with developmental disabilities, assisted with the development and implementation of the North Durham Transition Advisory Committee to assist Educators, Families and their children to be fully informed on when and how to begin the transition from school to adult life and what decisions they should be working towards.

Affiliations

  • Strategic Planning Committee
  • Uxbridge Township Accessibility Committee Member
  • North Durham Transition Planning Committee
  • CLDN Accessibility Committee
  • Transportation Advisory Committee
  • Parent's Advisory Committee
  • Employee Relations Committee
  • Joint Health and Safety Committee
  • Zephyr United Church Steward
  • Uxbridge Secondary School Reunion Committee
  • Holiday Point Olympics Lead Organizer
  • Scugog Accessibility, Diversity, Inclusion and Equality Committee

Training

  • Fetal Alcohol Spectrum Disorder
  • Clinical and Responsiveness Training
  • Positive Behavioral Supports
  • Ontario Health and Safety Act- Supervisor Competency Training
  • Personal Outcome Measures
  • Workplace Inspections
  • Quality Assurance Measures Regulation 299/ 10
  • Fierce Conversations
  • Safe Management Advanced Instructor
  • Sexuality Unplugged
  • Leadership and Coaching
  • Food Safety
  • Serve-ability
  • Ergonomics-WHSC
  • PEG tube training
  • Epilepsy and Seizures
  • Feeding
  • Back care, Bowels and Nutrition
  • Ethics of Touch
  • Risky Business
  • Applied Suicide Intervention
  • Accountability for Youth
  • Violence in the Workplace
  • Bullying and Conflict Resolution
  • Rights and Responsibilities
  • Dual Diagnosis
  • Policy Awareness and Development
  • Alzheimer’s and Dementia Training
  • Autism Spectrum Disorder
  • Prader Willi Syndrome
  • Smith Magenis Syndrome
  • Policy Development and implementation
  • U-First Training
  • Annual First Aid, CPR, Fire Safety Training
  • Alzheimer’s Customer Service Training

Timeline

Program Manager

Community Living Durham North
04.2009 - Current

Residential Team Leader

Community Living Durham North
08.2003 - 04.2009

Professional Communications Certificate Program -

University of Ontario Institute of Technology

Not for Profit Management Certificate Program -

University of Ontario Institute of Technology

Social Service Worker Diploma -

Sir Sandford Fleming College

O.S.S.G.D. -

Uxbridge Secondary School

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Bonnie Blackstock