Bonnie Vu
Surrey,Canada
Summary
Empathetic Customer Service Professional recognized for exceptional productivity and efficiency in task execution. Demonstrates expertise in conflict resolution, data entry, and customer relationship management. Proven ability to communicate effectively and solve problems swiftly, ensuring positive customer experiences. Seeking a full-time position to leverage these skills in a dynamic organization.
Overview
11
11
years of professional experience
Work History
Sales Associate
BC Liquor Distribution Branch
01.2020 - 11.2024
- Ensuring all sales and service actions are in accordance with the provincial legislation and company guidelines.
- Stocked shelves, lifted boxes up to 50 lb, and maintained the visual appearance of the store.
- Capable of operating the POS system, as well as understanding credit and debit procedures.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assessed customer needs to provide assistance and information on product features.
- Placed special orders or called other stores to find desired items.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Visual Merchandiser
Bath and Body Works
Tsawwassen, Canada
01.2017 - 02.2021
- Planned seasonal changes in store layouts, including decorations, props and other visuals.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
- Ensured all signage was up-to-date and accurately reflected current promotions.
Hostess
Ricky's All Day Grill
01.2018 - 11.2020
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Accepted payments from guests for dine-in and take-out foods.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Answered telephone to provide dining information and take reservations.
- Conducted onboarding sessions for newly hired staff.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Greeted guests upon arrival and escorted them to their tables.
Continental Breakfast Attendant
Best Western King George Inn & Suites
Surrey, Canada
06.2018 - 09.2018
- Oversaw guest interactions to ensure contentment with dining.
- Monitored dining spaces to quickly clear and clean tables between guests.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained compliance with local health department regulations for breakfast service setup.
- Managed timely production of diverse breakfast options ensuring consistent quality.
- Ensured shelves were constantly replenished to meet customer demands.
- Maintained sanitary conditions through regular cleaning of counters, tables, and floors.
Administrative Assistant (Volunteer)
Options Community Service Society
Surrey, Canada
01.2017 - 03.2017
- Operated a variety of office equipment, including scanners, printers, and personal computers.
- Interpreted English and Vietnamese during scheduled appointments.
- Organized emails and receipts.
- Logged precise and accurate data into records.
- Communicated with clients regarding forthcoming events.
- Managed project timelines through effective task prioritization.
- Handled confidential documents in an organized fashion according to established protocol.
Customer Service /Beauty Advisor
Hudson's Bay Company
Richmond, Canada
01.2014 - 01.2015
- Instructed customers on effective skincare usage.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Greeted customers to determine wants or needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maximized revenue by identifying upselling potential for extra products and services.
Education
Tourism Training Program -
Women At Work
01.2018
Computer Skills for Office Administration Certificate -
DIVERSEcity Community Resources Society
01.2017
Professional Esthetic/Spa Therapy Program Diploma -
Blanche MacDonald Center
Vancouver, BC01.2014
Skills
- Extensive Customer Service Experience
- Effective Communication Skills
- Efficient in Fast-Paced Environments
- Effective Time Management
- Proficient in Microsoft Office
- Typing Proficiency: 45 WPM
- Proficient in Client Engagement and Conflict Management
- Team-Oriented Mindset
- Results-Driven Mindset
Education Training Professional Development
- Women at Work, Tourism Training Program, 2018
- Computer Skills for Office Administration Certificate, 2017
- Professional Esthetic/Spa Therapy Program Diploma, Blanche MacDonald Center, Vancouver BC, 2014
Languages
Vietnamese
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Sales Associate
BC Liquor Distribution Branch
01.2020 - 11.2024
Continental Breakfast Attendant
Best Western King George Inn & Suites
06.2018 - 09.2018
Hostess
Ricky's All Day Grill
01.2018 - 11.2020
Visual Merchandiser
Bath and Body Works
01.2017 - 02.2021
Administrative Assistant (Volunteer)
Options Community Service Society
01.2017 - 03.2017
Customer Service /Beauty Advisor
Hudson's Bay Company
01.2014 - 01.2015
Tourism Training Program -
Women At Work
Computer Skills for Office Administration Certificate -
DIVERSEcity Community Resources Society
Professional Esthetic/Spa Therapy Program Diploma -
Blanche MacDonald Center
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