Summary
Overview
Work History
Skills
Education
Timeline
CustomerServiceRepresentative

Bonnie Robinson

Customer Service Representative
Toronto,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

18
18
years of professional experience
1
1
year of post-secondary education

Work History

Caregiver

Personal Caregiver
Colborne, ON
03.2019 - 08.2022
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Community Relations Manager

Balmoral Place Retirement Community
Collingwood, ON
03.2018 - 04.2019
  • Developed and executed quarterly rolling calendar of events.
  • Stayed within budget for marketing expenses.
  • Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.
  • Marketed offerings and services to community.
  • Oversaw social media presence and aligned posts to include branding and trending ideas.

District Manager

Acosta Sales and Marketing, Smucker Foods of Canada Corp.
Toronto, ON
07.2010 - 02.2018
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
  • Optimized team performance with newly implemented sales and merchandising procedures.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Generated financial and operational reports to assist management with business strategy.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Built positive and productive relationships with store and field leadership.

District Manager

Consumer Impact Marketing (Fox, Sony, Universal, Warner Bros.)
Toronto, ON
06.2004 - 07.2010
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.
  • Generated financial and operational reports to assist management with business strategy.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Optimized team performance with newly implemented sales and merchandising procedures.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Built positive and productive relationships with store and field leadership.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Established territory boundaries and distribution routes to maximize service quality.
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.

Skills

Community integration

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Education

Diploma - Travel And Tourism

Seneca College of Applied Arts And Technology
North York, ON
09.1998 - 01.2000

Timeline

Caregiver

Personal Caregiver
03.2019 - 08.2022

Community Relations Manager

Balmoral Place Retirement Community
03.2018 - 04.2019

District Manager

Acosta Sales and Marketing, Smucker Foods of Canada Corp.
07.2010 - 02.2018

District Manager

Consumer Impact Marketing (Fox, Sony, Universal, Warner Bros.)
06.2004 - 07.2010

Diploma - Travel And Tourism

Seneca College of Applied Arts And Technology
09.1998 - 01.2000

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Bonnie RobinsonCustomer Service Representative