Bonnie Rappaport
Toledo,ON
Summary
Dedicated and resourceful professional with extensive experience in administrative roles, client services, and crisis intervention. Committed to fostering positive client relationships and ensuring organizational efficiency through effective administration skills, communication and critical thinking. Proficient in IT support and technical troubleshooting, with a strong background in mental wellness, addictions, and the hospitality sector.
Overview
41
41
years of professional experience
3
3
Diplomas
8
8
Certifications
Work History
Crisis Line Worker
Developmental Services of Leeds & Grenville
01.2017 - Current
- Offer crisis intervention and emotional support to clients in need.
First Aid Responder
St. John Ambulance
01.2018 - 05.2025
- Provided immediate medical assistance and ensured safety at public events.
Clinical Support Staff
Canadian Addiction Treatment Centres (CATC)
10.2024 - 01.2025
- Provided excellent support to clients, who were going through the program, and staff, making certain that the days ran smoothly.
Guest Services / Tourism
Aquatarium
01.2022 - 04.2024
- Provided exceptional guest experiences and supported tourism initiatives.
Relief Support Worker
Brockville & Area Community Living Association
01.2018 - 01.2021
- Supported individuals with developmental disabilities and/or dual diagnoses, in group homes, ensuring their well-being and community integration.
IT Support (Help Desk)
St. Lawrence College
01.2019 - 05.2020
- Delivered technical support and troubleshooting solutions to students and staff.
Peer Tutor
St. Lawrence College
01.2018 - 05.2020
- Assisted students in developing good study habits, preparing for exams, and creating written assignments.
Crisis Responder
Victim Services of Leeds & Grenville
01.2020 - 01.2020
- Completed training to assist victims of crime and tragedies, attending victims on-site and following up with clients.
Technical Support Representative
Rogers Communications
09.2002 - 05.2016
- Provided technical assistance and resolved customer inquiries in telecommunications.
Foster Parent
Metro Children's Aid Society & Jewish Family and Child Service
09.1996 - 11.2003
- Cared for approximately 30 children, providing a safe and nurturing family environment.
Assistant Supervisor / Early Childhood Educator
Various Daycare Centres
09.1984 - 05.1991
- Supervised and cared for hundreds of children over the years, ensuring a safe and nurturing environment. Completed administrative duties as required.
Education
Career Focus -
Employment and Education Centre
Diploma - Mental Wellness & Addictions Worker
St. Lawrence College
Hospitality Career Catalyst Program - undefined
Employment & Education Centre
Diploma - Network Infrastructure Engineering Technology
Institute for Computer Studies
Diploma - Early Childhood Educator
Seneca College
Certificate - Clerical And Office Administration
TR Leger
05.2025
Skills
- Administrative Skills: Schedule and Confirm appointments, Interview, Assess and Relationship Management of Clients, Plan and Organize Daily Operations and Time Management, Problem-Solving and Reliability
- Technical Skills: Technical Support, Help Desk Operations, MS Office 365, Google Sheets & Docs, POS Devices & Programs
- Effective Communication & Confidentiality (HIPAA regulations)
- Personal Skills: Detail-Oriented, Facilitation, Team Collaboration, Time Management, Critical Thinking, Excellent Phone Skills, Stress Reduction Techniques, Multitasking, Writing & Listening Skills
- Financial Skills: Handling & Balancing Cash, Banking, Payroll, Data Entry, Paying Bills
Certification
- Educational Assistant Preparatory Course, TR Leger - 2025
- Clerical and Office Administration, TR Leger - 2025
- Essential Skills for Spreadsheets – Excel, TR Leger - 2025
- Essential Skills for Presentations – Power Point, TR Leger - 2025
- Essential Skills for Word Processing -Word, TR Leger - 2025
- Standard First Aid – BLS, CPR (HCP), St. John Ambulance, 2024
- WHMIS 2015 including the GHS for Workers & Supervisors, Canadian Addiction Treatment Centres (CATC) – 2024
- AODA Customer Service Training (Comprehensive), Canadian Addiction Treatment Centres (CATC) – 2024
- Workplace Violence & Harassment Training, Canadian Addiction Treatment Centres (CATC) – 2024
- Occupational Health and Safety Awareness, Canadian Addiction Treatment Centres (CATC) – 2024
- Managing Food Safety, Employment & Education Centre, 2021
- EMerit Workplace Essentials, Employment & Education Centre, 2021
- Service Excellence (with COVID), Employment & Education Centre, 2021
- RentSmart, Employment & Education Centre, 2021
- Crisis Response Virtual Training: Caring for Team, Mental Health Commission of Canada, 2020
- Non-Violent Crisis Intervention, Developmental Services of Leeds & Grenville, 2024
- Mental Health First Aid, Mental Health Commission of Canada, 2019
- AODA Integrated Accessibility Standards Regulations (IASR), St. Lawrence College, 2019
- Applied Suicide Skills Training (ASIST), Developmental Services of Leeds & Grenville, 2018
Languages
English
Awards
President's List Award, St. Lawrence College (2020), Dean's List Award, St. Lawrence College (2020), Faculty Award, St. Lawrence College (2020), Graduated with Distinction, St. Lawrence College (2020)
Timeline
Clinical Support Staff
Canadian Addiction Treatment Centres (CATC)
10.2024 - 01.2025
Guest Services / Tourism
Aquatarium
01.2022 - 04.2024
Crisis Responder
Victim Services of Leeds & Grenville
01.2020 - 01.2020
IT Support (Help Desk)
St. Lawrence College
01.2019 - 05.2020
First Aid Responder
St. John Ambulance
01.2018 - 05.2025
Relief Support Worker
Brockville & Area Community Living Association
01.2018 - 01.2021
Peer Tutor
St. Lawrence College
01.2018 - 05.2020
Crisis Line Worker
Developmental Services of Leeds & Grenville
01.2017 - Current
Technical Support Representative
Rogers Communications
09.2002 - 05.2016
Foster Parent
Metro Children's Aid Society & Jewish Family and Child Service
09.1996 - 11.2003
Assistant Supervisor / Early Childhood Educator
Various Daycare Centres
09.1984 - 05.1991
Diploma - Mental Wellness & Addictions Worker
St. Lawrence College
Hospitality Career Catalyst Program - undefined
Employment & Education Centre
Diploma - Network Infrastructure Engineering Technology
Institute for Computer Studies
Diploma - Early Childhood Educator
Seneca College
Certificate - Clerical And Office Administration
TR Leger
Career Focus -
Employment and Education Centre
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