Bonnie Rappaport
Toledo,Ontario
Summary
Dedicated and resourceful professional with extensive experience in administrative roles, client services, and crisis intervention. Skilled in IT support and technical troubleshooting. Strong background in mental wellness, addictions, and hospitality sectors. Committed to fostering positive client relationships and ensuring organizational efficiency through effective communication and critical thinking. Secure entry-level Mental Health Worker position. Ready to help the team achieve company goals.
Overview
30
30
years of professional experience
14
14
Diplomas and Certifications
Work History
First Aid Responder
St. John Ambulance
01.2018 - Current
- Provided immediate medical assistance and ensured safety at public events.
Crisis Line Worker
Developmental Services of Leeds & Grenville
01.2017 - Current
- Offered crisis intervention and emotional support to clients in need.
Guest Services / Tourism
Aquatarium
01.2022 - 01.2024
- Provided exceptional guest experiences and support tourism initiatives at a local attraction.
Relief Support Worker
Brockville & Area Community Living Association
01.2018 - 01.2021
- Supported individuals with developmental disabilities, ensuring their well-being and integration within the community.
Crisis Responder
Victim Services of Leeds & Grenville
01.2020 - 01.2020
- Completed orientation & training to assist victims of crime & tragedies
- Attended victims on site & followed up with existing clients.
I.T. Support (Help Desk)
St Lawrence College
01.2019 - 01.2020
- Delivered technical support and troubleshooting solutions to students and staff.
I.T. Support (Help Desk)
St. Lawrence College
01.2019 - 01.2020
- Assisted the student population in navigating software & correcting issues with devices
- Supported the staff at the college in software and connection issues with devices.
Peer Tutor
St. Lawrence College
01.2018 - 01.2020
- Assisted 10 students in preparing & developing good study habits
- Guided 10 students through developing & creating written assignments
- Prepared 10 students for exams.
Technical Support Representative
Rogers Communications
01.2002 - 01.2016
- Provided technical assistance and resolved customer inquiries in telecommunications.
Foster Parent
Children’s Aid Society & Jewish Family & Child Service
- Cared for approximately 30 children ages 0-11 years, over 7 years, providing them with safety and a family environment to grow and develop in
- Handled crises that arose and dealt with all administrative duties as required
- Learned to navigate various social services.
Assistant Supervisor/ Early Childhood Educator
Various Daycare Centres
01.1984 - 01.1991
- Supervised & cared for 100’s of children of those ages 0-6 years providing them with a safe and nurturing environment to grow and develop many skills and socialize.
Education
Hospitality Career Catalyst Program -
Employment & Education Centre
Mental Wellness & Addictions Worker Diploma -
St. Lawrence College
Network Infrastructure Engineering Technology Diploma -
Institute For Computer Studies
Early Childhood Educator Diploma -
Seneca College
High School Diploma -
Newtonbrook Secondary School
Skills
- Interview & Assess Clients
- Client Relationship Management & Conflict Resolution
- Computer Skills: Technical Support, Help Desk Operations and Data Entry
- Communication, Keeping Records & Confidentiality
- Detail-Oriented, Organized & Multitasking
- Facilitating
- Team Player
- Time Management
- Using POS Devices & Programs
- Microsoft Office, Google Sheets & Docs
- Excellent Phone Skills
- Customer / Client Services Representative
- Filing, Banking, Payroll and Paying Bills
- Adult Training
- CBT & Strength-Based Skills
- Critical Thinking / Problem Solving
- Stress Reduction Techniques & Relaxation Techniques
- Writing Skills & Listening Skills
Certification
- Standard First Aid – BLS, CPR. (HCP), St. John Ambulance, 2023-12-31
- WHMIS 2015 including the GHS for Workers & Supervisors, Aquatarium, 2022-12-31
- AODA Customer Service Training (Comprehensive), Aquatarium, 2022-12-31
- Workplace Violence & Harassment Training, Aquatarium, 2022-12-31
- Occupational Health and Safety Awareness, Aquatarium, 2022-12-31
- Managing Food Safety, Employment & Education Centre, 2021-12-31
- EMerit Workplace Essentials, Employment & Education Centre, 2021-12-31
- Service Excellence (with COVID), Employment & Education Centre, 2021-12-31
- RentSmart, Employment & Education Centre, 2021-12-31
- Smart Serve, Employment & Education Centre, 2021-12-31
- Crisis Response Virtual Training: Caring for Team, Mental Health Commission of Canada, 2020-12-31
- Non-Violent Crisis Intervention, Developmental Services of Leeds & Grenville, 2019-12-31
- Mental Health First Aid, Mental Health Commission of Canada, 2019-12-31
- AODA Integrated Accessibility Standards Regulations (IASR), St. Lawrence College, 2019-12-31
- Applied Suicide Skills Training [ASIST], Developmental Services of Leeds & Grenville, 2018-12-31
Travel
- Traveled extensively throughout Europe – 15 countries and Canada – 10 Provinces
- Traveled through the United States and visited 26 states.
- Traveled to Cuba, Mexico and Israel
Vehicle
Province of Ontario class “G” driver’s license, COVID-19 Vaccination (3 doses)
Awards
- President’s List Award, St. Lawrence College, 2020,
- Dean’s List Award, St. Lawrence College, 2020,
- Faculty Award, St. Lawrence College, 2020,
- Graduated with Distinction, St. Lawrence College, 2020,
Languages
English
Full Professional
Timeline
Guest Services / Tourism
Aquatarium
01.2022 - 01.2024
Crisis Responder
Victim Services of Leeds & Grenville
01.2020 - 01.2020
I.T. Support (Help Desk)
St Lawrence College
01.2019 - 01.2020
I.T. Support (Help Desk)
St. Lawrence College
01.2019 - 01.2020
First Aid Responder
St. John Ambulance
01.2018 - Current
Relief Support Worker
Brockville & Area Community Living Association
01.2018 - 01.2021
Peer Tutor
St. Lawrence College
01.2018 - 01.2020
Crisis Line Worker
Developmental Services of Leeds & Grenville
01.2017 - Current
Technical Support Representative
Rogers Communications
01.2002 - 01.2016
Assistant Supervisor/ Early Childhood Educator
Various Daycare Centres
01.1984 - 01.1991
Foster Parent
Children’s Aid Society & Jewish Family & Child Service
Hospitality Career Catalyst Program -
Employment & Education Centre
Mental Wellness & Addictions Worker Diploma -
St. Lawrence College
Network Infrastructure Engineering Technology Diploma -
Institute For Computer Studies
Early Childhood Educator Diploma -
Seneca College
High School Diploma -
Newtonbrook Secondary School
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