Bonnie Pugh
Lincoln,New Brunswick
Summary
Dynamic customer service professional with extensive experience at Sherwin Williams Co, excelling in customer satisfaction and complaint resolution. Proven ability to enhance sales through effective merchandising and up-selling techniques. Recognized for reliability and strong cash handling skills, consistently fostering positive relationships and improving team collaboration.
Overview
2005
2005
years of professional experience
Work History
Customer Service Cashier
Lincoln Victory
- Handled transactions with efficiency using point-of-sale technology.
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Maintained accurate cash drawer, ensuring compliance with financial protocols.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Provided product information and recommendations to support customer purchasing decisions.
- Handled returns and exchanges in accordance with company policy to maintain inventory accuracy.
- Trained new staff on operational procedures and customer service best practices.
- Monitored store cleanliness and organization to create a welcoming environment for customers.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Monitored inventory at checkout, ensuring high-demand items were always in stock.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Implemented customer feedback system, leading to actionable insights for store improvement.
- Enhanced store security by identifying and reporting suspicious activities.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
- Contributed to achievement of sales targets through suggestive selling techniques.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Collaborated with team members to maintain smooth operations during peak hours.
- Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
- Enhanced customer experience by providing prompt and accurate transactions.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Assisted in creation of promotional displays, attracting customer attention and boosting sales.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
Assistant Manager
Sherwin Williams Co
- Assisted in managing daily operations to ensure efficient store performance.
- Coordinated employee schedules to optimize staffing and enhance customer service.
- Implemented inventory management practices to maintain stock accuracy and availability.
- Trained new staff on company policies, procedures, and product knowledge.
- Monitored sales trends and provided insights for promotional strategies to boost revenue.
- Resolved customer inquiries and complaints, fostering positive relationships and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Deli Manager
Foodland Grocery Store
06.2002 - 06.2004
- Supervised daily deli operations, ensuring compliance with food safety standards.
- Trained staff on proper slicing techniques and customer service best practices.
- Managed inventory levels, reducing waste through effective stock rotation processes.
- Developed new sandwich recipes, enhancing menu offerings and customer satisfaction.
- Implemented scheduling system to optimize labor efficiency and reduce overtime costs.
- Coordinated with suppliers to maintain quality of ingredients and negotiate pricing.
- Led team meetings to foster collaboration and improve overall deli performance.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Observed quality assurance standards to optimize freshness of deli products.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
Education
Office Technology
NBCC Woodstock
Woodstock, NBSkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Guest services
- Cash management
- Product knowledge
- Customer focus
- Payment processing
- Cash handling expertise
- Customer inquiries
- Up-selling techniques
- Customer relationship management (CRM)
- Data entry proficiency
- Product recommendations
- Strong numeracy
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Basic math
- Quality assurance
- Telephone management
- Cross-selling
- Positive and professional
- Problem-solving
- Customer assistance
- Reliable and responsible
- Honest and dependable
- Adaptable and flexible
- Cleaning and sanitizing
- Team collaboration
- Active listening
- Cooperative attitude
- Creative thinking
- Customer relations
- Cash handling and management
- Order taking
- Relationship building
- Issue resolution
- Cash register systems
- Basic mathematics
- Team leadership
- Upselling
- Till counting
- Analytical thinking
- Cash drawer balancing
Languages
English
Professional Working
Accomplishments
Canada wide contest out of 242 stores across I was the Number 1 leasing specialist with 68 sales in 4 days. Winning a laptop for co workers as well as myself.
Filterqueen Champion with 37 sales in a 6 week challenge.
Timeline
Deli Manager
Foodland Grocery Store
06.2002 - 06.2004
Customer Service Cashier
Lincoln Victory
Assistant Manager
Sherwin Williams Co
Office Technology
NBCC Woodstock