Summary
Overview
Work History
Education
Skills
Timeline
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Bonnie Moon

Santa Cruz

Summary

Dynamic and results-driven professional with extensive experience in customer service and office administration at Wells Fargo. Proven ability to exceed customer expectations through effective communication and attention to detail. Skilled in data entry and payment processing, ensuring accuracy and efficiency in all transactions. Reliable team player dedicated to enhancing client satisfaction.

Overview

27
27
years of professional experience

Work History

Sales Associate

Ace Hardware DBA Zaremba Hardware ,LLC
Santa Cruz
06.2019 - 04.2025
  • Greeted customers to determine wants or needs.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Handled customer complaints in a professional manner.
  • Collected payments and provided accurate change.
  • Recommended, selected and located merchandise based on customer desires.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Administrative Assistant

CalNonProfits Insurance
Capitola
05.2007 - 06.2017
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Developed and maintained filing systems for confidential documents and records.
  • Managed database systems containing customer contact information.
  • Proofread content for typo-free emails and documentation.

Administrative Assistant

Wells Fargo
Phoenix
02.1998 - 01.2007
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Managed office supplies inventory and placed orders when necessary.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.

Education

High School Diploma -

Troy High School
Fullerton, CA
06-1969

Skills

  • Customer service
  • Point of sale
  • Payment processing
  • Data entry
  • Office administration
  • Effective communication
  • Attention to detail
  • Organization
  • Client service
  • Reliable and responsible
  • Professionalism
  • Exceeding customer expectations
  • Money handling
  • Time management
  • Customer assistance
  • Positive and professional
  • Excellent people skills
  • Retail Sales Experience
  • Retail store operations

Timeline

Sales Associate

Ace Hardware DBA Zaremba Hardware ,LLC
06.2019 - 04.2025

Administrative Assistant

CalNonProfits Insurance
05.2007 - 06.2017

Administrative Assistant

Wells Fargo
02.1998 - 01.2007

High School Diploma -

Troy High School

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Bonnie Moon