Summary
Overview
Work History
Education
Skills
References
Timeline
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Bonnie Magill

Vancouver,BC

Summary

Organized and dedicated Administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

13
13
years of professional experience

Work History

Administration Assistant

JJs Waste And Recycling
01.2022 - 02.2023
  • Liaise with drivers and operations teams on day-to-day issues and assisting with administrative and operational duties.
  • Working across multiple IT platforms using JJR and Council databases.
  • Prepare and key run-sheets, and process service requests.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Updated spreadsheets and databases to track, analyze, and report on performance and data.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Consulted with leadership to identify processes requiring improvement to support growth and success.
  • Managed phone and email correspondence and handled incoming and outgoing.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Front Office Supervisor

Ibis Styles Cairns
08.2015 - 01.2022
  • Coached employees through day-to-day work and complex problems.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Dispersed petty cash to employees and collected and managed receipts.
  • Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Uploading room inventory online, entering and checking reservations.
  • Booking tours and organizing transport through different systems.

Receptionist

Accom Cairns Property Shop
10.2014 - 07.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected Direct Debit payments, processed transactions and updated relevant records.

Customer Service Cashier

Cairns Party Supplies
07.2010 - 10.2014
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Utilized various software applications to process customer orders.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Operated cash register to record transactions accurately and efficiently.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

High School Diploma -

Cairns State High School
Cairns QLD Australia

Serving It Right -

Responsible Service BC
Vancouver, BC
10.2023

Emergency First Responder - Primary Care (CPR) & Secondary Care (1st Aid)

PADI
Utila Honduras
07.2023

Skills

  • Business Correspondence Writing
  • Supply Replenishment
  • Report Generation
  • Meeting Coordination
  • Data Entry
  • Report Writing
  • Office Administration
  • Account Reconciliation
  • Multi-Line Phone Systems
  • Technical Support
  • Records Management Systems
  • File Organization

References

  

Julie Oxlade

Administration Manager at JJs Waste and Recycling

PH: 0421 359 042

Email: Julie.oxlade@jjswaste.com.au

Vanora Calcagno

General Manager at Ibis Styles Cairns

PH: 0403 521 373

Email: manager@mercurecairns.com.au

Timeline

Administration Assistant

JJs Waste And Recycling
01.2022 - 02.2023

Front Office Supervisor

Ibis Styles Cairns
08.2015 - 01.2022

Receptionist

Accom Cairns Property Shop
10.2014 - 07.2015

Customer Service Cashier

Cairns Party Supplies
07.2010 - 10.2014

High School Diploma -

Cairns State High School

Serving It Right -

Responsible Service BC

Emergency First Responder - Primary Care (CPR) & Secondary Care (1st Aid)

PADI

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Bonnie Magill