Bonnie Lovett
Cartwright,MB
Summary
Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Parts Counter Person
Cartwright Ag & Auto Ltd
10.2016 - Current
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Ordered parts for customers, and service department of 5 technicians for use in Heavy Duty and Ag equipment.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Assisted customers in finding appropriate parts promptly.
- Utilized computer systems to look up part information, expediting sales process and enhancing customer satisfaction.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Streamlined parts ordering process by utilizing computer system more efficiently, reducing wait times for customers and improving overall satisfaction.
- Ordered parts from various distributors to fulfill demands.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Stocked and managed stock of parts.
Accounting Bookkeeper
Self-employed
01.2000 - 12.2023
- Reviewed and processed client electronic payments and check deposits.
- Completed tax forms in compliance with legal regulations.
- Inspected account books and recorded transactions.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
Supervisor
Killarney Tire Service
06.2012 - 09.2016
- Oversaw daily operations of five to 10 tire technicians, ensuring smooth workflow and timely completion of tasks.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Gathered, organized and input information into digital database.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
Office Manager/Dispatcher
MKE Comfort Systems
09.2008 - 07.2010
- Received new orders, prepared documentation, and assigned personnel.
- Implemented new software systems that improved efficiency within dispatch center operations.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Updated reports, managed accounts, and generated reports for company database.
- Sent out drivers to assist 10 hourly callers based on locations, needs and worker availability.
Education
Certified Accounting Technician Diploma - Accounting/Bookkeeping
Van Isle Accounting Training
Duncan, BC06.1998
Skills
- Improving customer satisfaction
- Business Development
- Order Fulfillment
- Technical acumen
- SAP understanding
- Customer Service
- Inventory Management
- Coordinating paperwork
- Organization
- Multitasking Abilities
- Organizational Skills
Languages
English
Elementary
Timeline
Parts Counter Person
Cartwright Ag & Auto Ltd
10.2016 - Current
Supervisor
Killarney Tire Service
06.2012 - 09.2016
Office Manager/Dispatcher
MKE Comfort Systems
09.2008 - 07.2010
Accounting Bookkeeper
Self-employed
01.2000 - 12.2023
Certified Accounting Technician Diploma - Accounting/Bookkeeping
Van Isle Accounting Training
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