Bonnie Laforest

As the Health Navigator for Taykwa Tagamou Nation I serve as a Intermediate between Clients in the community and Healthcare providers, as well as Community Resources by Collaborating with other TTN departments in reaching program goals. My goal in this role is to reduce barriers to care, improve client understanding, and coordinating services for our members. I work with our members to maintain their trust to advocate, guide, liaison to ensure Culturally safe, timely & appropriate care. I am more able to utilize my organizational, and social ability to help clients feel at ease, which helps when advocating on a case by case basis. The role of Health Navigator is new for TTN, so I am able to create the process to work with other health providers, as well as create documents specific to the role; Consent forms, intake forms & being able complete more outreach for our community.

In this role as the Program Administrative Assistant I was the support to both the Health Director and the Midwife in the Midwifery Department at Taykwa Tagamou Nation, I helped with the documentation and implementation on program participation, and Administrative tasks for the Director. This was a short but informative position, however I was not being utilized in the manner I am accustomed to, so I made the lateral move to the Health Navigator.

• Managed court documentation and case files to ensure accuracy and compliance with legal standards.
• Trained new staff on court procedures, software systems, and best practices for documentation handling.
• Developed training materials to support ongoing education for court staff regarding procedural updates.
• Oversaw maintenance of confidential records, ensuring adherence to privacy regulations and security protocols. CPIC
• Prepared necessary documents, such as orders, subpoenas, and warrants.
• Enhanced court efficiency by managing and organizing case files.
• Reduced clerical errors through diligent proofreading of legal documents, Charge wording before submission to the judge or other parties.
• Established strong working relationships with multiple Crown's office's within the Region via effective communication skills.
• Maintained court dockets and updated disposition of cases after court hearings and trials.
• Answered telephone calls, took messages and transferred calls to appropriate colleagues.
• Reviewed court documents to process subpoenas, motions and pleadings.
• Maintained and updated electronic databases to accurately and securely store court documents.
• Prepared court orders and judgments for signature.
• Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
• Managed sensitive information with discretion while maintaining confidentiality in accordance with legal requirements.
• Safeguarded adherence to deadlines involving crucial paperwork submission through vigilance in monitoring due dates.

• Streamlined office processes to enhance workflow efficiency across administrative functions.
• Implemented filing systems, improving document retrieval speed and organization within the office.
• Supported event planning efforts by organizing logistics Officer's training travel - NCO's Regional and HQ
• Maintained inventory of office supplies, ensuring availability while minimizing waste and costs.
• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Increased customer satisfaction by providing professional and courteous front desk support.
• Contributed to a positive work environment by fostering open communication among colleagues.
• Assisted in financial tasks such as invoicing, ensuring the finance department had all information backup.
• Supported Command staff with well-prepared reports, presentations, and meeting materials.
• Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.

• Processed incoming and outgoing mail efficiently, ensuring timely distribution to relevant departments.
• Responsible for the Accounts Receivables for town and airport accounts, as well as water and Tax invoices.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Supported daily operations with tasks such as data entry, photocopying, scanning, and faxing.
• Facilitated smooth office functioning through effective inventory management of office supplies and equipment.

• Processed vendor invoices with accuracy, ensuring timely payments and maintaining strong supplier relationships.
• Maintained good working relationships with vendors and resolved disputes.
• Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
• Improved vendor relationships through diligent communication and prompt issue resolution.
• Supported staff on accounts payable processes, fostering a collaborative team environment.
• Reviewed vendor invoices for appropriate documentation and validity prior to payment.

• Managed the Accounts payable email and invoice processing by diligently reviewing and verifying all documentation.
• Sharing best practices for invoice processing, payment approval, and record keeping techniques by communicating with the AP Clerks

• Coordinated departmental communications and schedules to enhance workflow efficiency.
• Streamlined office procedures, improving response times for internal requests - PPE, Vacation, updated ADP
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.