Bonnie Jinkerson
Chatham,Canada
Summary
Customer service specialist with over 10 years of experience in high-volume interaction environments. Expertise in managing inbound and outbound calls, accurately booking appointments, and efficiently resolving customer concerns. Committed to enhancing team performance and delivering exceptional customer experiences through a goal-oriented approach.
Overview
15
15
years of professional experience
1
1
Certification
Work History
PERSONAL SUPPORT WORKER/HEALTH CARE TECHNICIAN
VON
Chatham, Canada
02.2025 - Current
- Delivered compassionate personal and palliative care to enhance client comfort and dignity, supporting multiple clients weekly.
- Administered medications under RN guidelines with 100% adherence to safety protocols.
- Monitored health status, promptly reporting changes to nursing staff for timely interventions.
- Ensured safe mobility, minimizing fall risk for clients through attentive supervision.
- Facilitated activities that enhanced client socialization and supported mental well-being.
PERSONAL SUPPORT WORKER
Bayshore Homecare Solutions
Chatham, Canada
08.2022 - 01.2025
- Supported clients' independence through in-home personal care, companionship, and routine management.
- Assisted with meal preparation and nutrition, improving clients' dietary adherence and overall health.
- Delivered medication reminders and daily routine support, enhancing adherence and consistency of care.
- Maintained safe, clean, organized living environments, promoting comfort and reducing hazards for clients.
- Provided respite care for families, alleviating caregiver stress and contributing to better family dynamics.
- Documented care activities using Point of Care software, ensuring continuity and enhancing quality of care.
PERSONAL SUPPORT WORKER
MeadowPark Nursing Home
Chatham, Canada
06.2021 - 10.2022
- Provided palliative and emotional support in collaboration with nursing staff, enhancing resident comfort and satisfaction.
- Supported residents with ADLs and mobility, enhancing independence and ensuring safety.
- Observed and reported health changes, enabling timely interventions and improving clinical outcomes.
- Coordinated social and recreational activities to boost resident engagement and foster community connection.
CUSTOMER SERVICE REPRESENTATIVE
YA Canada
Chatham, Canada
10.2016 - 03.2020
- Worked efficiently in fast-paced environments, meeting or exceeding daily expectations.
- Delivered professional support to clients and team members, facilitating seamless operational processes.
- Exhibited reliability and punctuality, contributing to team efficiency through attention to detail.
- Maintained organized workspaces and adhered to company procedures, supporting efficient operations.
CUSTOMER SERVICE REPRESENTATIVE
Concentrix
Chatham, Canada
04.2011 - 08.2015
- Delivered consistent, high-quality customer support in a structured, performance-driven environment.
- Managed time effectively and followed procedures to resolve client inquiries, ensuring timely and accurate support.
- Communicated clearly and professionally, enhancing client satisfaction and fostering positive relationships.
Education
MEDICAL OFFICE ADMINISTRATION - BUSINESS ADMINISTRATION
St. Clair College
Chatham, ON10-2016
PERSONAL SUPPORT WORKER - NURSING
Canada Career College
Hamilton, ON06-2002
PERSONAL ATTENDANT - NURSING
St. Clair College
Chatham, ON06-2001
Skills
- Personal Care Assistance
- Customer service excellence
- Follow-up and retention strategies
- Appointment booking and confirmation
- Customer relationship management
- CRM and documentation
- Inbound and outbound calling
- Call center operations
- Problem resolution
- Time management and organization
- Telecommunications expertise
- Typing proficiency
- Communication skills
Certification
- Fundamentals of Hospice Palliative Care
- C.P.R.
Timeline
PERSONAL SUPPORT WORKER/HEALTH CARE TECHNICIAN
VON
02.2025 - Current
PERSONAL SUPPORT WORKER
Bayshore Homecare Solutions
08.2022 - 01.2025
PERSONAL SUPPORT WORKER
MeadowPark Nursing Home
06.2021 - 10.2022
CUSTOMER SERVICE REPRESENTATIVE
YA Canada
10.2016 - 03.2020
CUSTOMER SERVICE REPRESENTATIVE
Concentrix
04.2011 - 08.2015
MEDICAL OFFICE ADMINISTRATION - BUSINESS ADMINISTRATION
St. Clair College
PERSONAL SUPPORT WORKER - NURSING
Canada Career College
PERSONAL ATTENDANT - NURSING
St. Clair College