Bonnie Gibeau
Edmonton,Canada
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals
Overview
33
33
years of professional experience
1
1
Certification
Work History
Sun Depot Tanning Salon
08.2023 - 01.2024
- Short contract as business closed it's doors
Hairstylist
Newtown Hair Design
Edmonton, Alberta
10.2021 - 12.2022
- All aspects of hairstyling.
- Retail Sales.
- Salon Cleanliness.
- Provide above and beyond customer service.
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions
Manager
Chatters Hair Salon
Edmonton, Alberta
02.2017 - 11.2017
- Responsibilities included the management of 9 stylists.
- All aspects of working behind the chair with guests.
- Goal setting, inventory, budgeting for Department.
- Incentive programs.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Sales Consultant
Summit Salon Services
Edmonton, Alberta
03.2016 - 10.2017
- Responsibilities included the growth and maintenance of the existing territory.
- Educating owners and staff on the features and benefits of the product sold.
- Retaining clients, referrals, and goal setting with guests.
- Created spreadsheets to maximize sales and opportunities.
- Established long-term relationships with key contacts at client companies.
- Developed and maintained relationships with clients to increase sales revenue.
Stylist
Pravda Hair
Edmonton, Alberta
03.2016 - 07.2017
- All aspects of hairstyling
- Provided personal consultations to determine clients' styling needs and preferences.
- Created custom looks for clients based on their individual style, body type, and personality.
- Conducted research on current fashion trends and seasonal collections.
- Maintained records of client purchases and services rendered.
- Performed administrative tasks such as managing appointments, taking payments, and filing paperwork.
General Manager
Rapunzels Hairdressing Salon
Canmore, Alberta
04.2010 - 04.2014
- Responsible the management of aestheticians, Stylists, Reception, Massage therapists and cleaning staff
- For 2 locations
- Effective ordering, Scheduling, Goal setting, payroll, recruiting
- Schedule and facilitate monthly meetings for all department
- Create incentive programs to achieve Department goals
- Adhere to all health and safety guidelines
- WCB Claims if necessary ( Incident report)
- Managed computer input of product , services reporting
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Regional Operations Manager
Willow Stream Spa at The Fairmont Banff Springs
Edmonton, Alberta
01.2000 - 04.2010
- Total time is 10 years, with promotions.
- Responsibilities included managing aestheticians, stylists, reception, and cleaning staff.
- Total 18 pax.
- Effective ordering, scheduling, goal setting, payroll, recruiting.
- Schedule and facilitate monthly meetings for all departments.
- Create incentive programs to achieve Department goals.
- Adhere to all health and safety guidelines.
- WCB Claims, if necessary (Incident report).
- Managed computer input of product, services reporting.
- Reviewed and approved guest complaints and resolved.
- Organized events such as conferences or workshops aimed at improving operational practices in the region.
- Engaged regularly with vendors and suppliers to negotiate contracts or secure discounts on products or services.
- Analyzed financial data related to regional operations performance and prepared detailed reports for executive review.
- Established budgets, monitored expenses, and tracked investments in the region's operations team.
- Identified opportunities for cost savings within the region's operations department through process improvements or technology upgrades.
- Resolved customer complaints quickly while maintaining a positive relationship between customers and management.
Account Executive
International Beauty Services
Edmonton, Alberta
01.1991 - 01.2000
- Promoted from inside to Account Executive in 1994.
- Responsibilities included outside sales, managed 110 accounts.
- Training/education to stylists.
- Incentive programs to achieve Department goals.
- Adhere to all health and safety guidelines
- WCB Claims, if necessary (Incident report).
- Managed computer input of product, services reporting.
- Work at all company trade shows.
- Cash Reconciliation.
- Merchandising, showroom cleanliness.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Identified potential new customers through research of industry trends and competitive analysis.
- Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
- Organized trade shows and events to promote company products or services in the marketplace.
- Performed product demos at conferences, meetings, seminars, or other venues as necessary.
- Attended networking events to build relationships with potential customers.
- Actively monitored competitor activities within assigned region and territory.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Hairstylist - Hairstyling
Estelle Academy
Edmontorn01.1989
Some College (No Degree) -
International Beauty Services
Edmonton, ABSkills
- Scheduling
- Filing
- Reception oversight
- Mail handling
- Letter preparation
- Meeting planning
- Records retrieval
- Memo preparation
- Check processing
- Account balancing reconciliation
- Writing reports
- Travel administration
- Conference planning
- Policy and procedure modification
- Meeting logs management
- Calendaring
- Sensitive material handling
- Data entry documentation
- Back office operations
- Coordination
- Program files maintenance
- Recordkeeping and bookkeeping
- Meticulous attention to detail
- Professional and mature
- Employee timesheet processing
- Workers' compensation knowledge
- PC proficient
- Data organization
- Payroll and benefits administration
- Executive management support
- Highly organized
- Purchase orders organization
- Complaint resolution
- Refund management
- POS systems expert
- Adaptive team player
- System implementation
- Credit card payment processing
- Brand representation
- Follow-up skills
- Warehousing functions
- Spreadsheets
- Key holder experience
Accomplishments
- Voted Leader of the month out of 140 people at the Fairmont Banff Springs
Certification
- Attend many classes to ensure my clients got the best and up to date hair.
References
References available upon request.
Timeline
Sun Depot Tanning Salon
08.2023 - 01.2024
Hairstylist
Newtown Hair Design
10.2021 - 12.2022
Manager
Chatters Hair Salon
02.2017 - 11.2017
Sales Consultant
Summit Salon Services
03.2016 - 10.2017
Stylist
Pravda Hair
03.2016 - 07.2017
General Manager
Rapunzels Hairdressing Salon
04.2010 - 04.2014
Regional Operations Manager
Willow Stream Spa at The Fairmont Banff Springs
01.2000 - 04.2010
Account Executive
International Beauty Services
01.1991 - 01.2000
- Attend many classes to ensure my clients got the best and up to date hair.
Hairstylist - Hairstyling
Estelle Academy
Some College (No Degree) -
International Beauty Services
Similar Profiles
Kathryn RogersKathryn Rogers
Store Manager at Island Sun Tanning SalonStore Manager at Island Sun Tanning Salon
Brittany RomanBrittany Roman
Salon Manager at Rising Sun Tanning SalonSalon Manager at Rising Sun Tanning Salon
ALEXANDRA FORTEALEXANDRA FORTE
Shift Manager at Island Sun Tanning SalonShift Manager at Island Sun Tanning Salon