Bonnie Fleming
Powassan,ON
Summary
Organized and committed professional offering solid skills in customer relations and communications including conflict management. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Proficient computer skills including microsoft office.
Overview
19
19
years of professional experience
Work History
Primary Care Paramedic
West Parry Sound Health Centre
Parry Sound, ON
05.2007 - Current
- Utilized critical thinking skills when assessing patient condition and determining appropriate course of action.
- Assisted in training new personnel on proper procedures for handling medical emergencies.
- Participated in continuing education courses designed to maintain certification requirements.
- Ensured compliance with local laws, regulations, policies and procedures related to patient care and documentation.
- Assessed scene on arrival to identify potential safety issues and hazards affecting first responders.
- Transported critically ill or injured patients to appropriate healthcare facilities while maintaining safety protocols.
- Ensured ongoing workplace safety by performing regular inspections and effectively resolving any identified concerns as a JHSC member.
Manager
SelloffVacations.com
Barrie, ON
03.2005 - 09.2006
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Maintained updated knowledge of airline regulatory requirements and industry standards for client support.
- Stayed up to date on travel industry, policies and restrictions.
- Effectively instructed new hires on processes, meeting sales quotas, and fostering positive customer interactions.
- Managed records and files meticulously, upholding privacy standards at all times.
- Anticipated potential schedule conflicts and made alternate arrangements and reservations.
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
- Resolved any issues related to travel plans and services.
Education
Associate Degree Occupational Health And Safety -
University of Fredericton
Fredericton, NB03-2026
Certificate - JHSC 1
WorkSite Safety
03-2024
Certificate - Accident And Incident Investigation
Canadian Safety Training
Toronto11-2022
Certificate - Hazard Recognition
Canada Safety Training - Hazard Recognition
Toronto11-2022
Diploma - Paramedicine
CTS Canadian Career College
Barrie, ON05-2007
Skills
- Healthcare, with a focus on injury and illness prevention strategies
- Policy adherence / Process Development
- Occupational Health and Safety Act
- WSIB Operational Policies and claims management
- High level of customer service and satisfaction
- Effective communicator with different groups and stakeholders
- Working knowledge of Disability Claims management and Return to Work practices
- Compliancy and Regulatory Adherence
- Excellent computer skills with an aptitude for learning new computer skill and software quickly and proficiently
Timeline
Primary Care Paramedic
West Parry Sound Health Centre
05.2007 - Current
Manager
SelloffVacations.com
03.2005 - 09.2006
Associate Degree Occupational Health And Safety -
University of Fredericton
Certificate - JHSC 1
WorkSite Safety
Certificate - Accident And Incident Investigation
Canadian Safety Training
Certificate - Hazard Recognition
Canada Safety Training - Hazard Recognition
Diploma - Paramedicine
CTS Canadian Career College
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