Bonnie Acreman
Mount Pearl,Canada
Summary
Experienced customer service professional bringing 14 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Develops and maintains relationships with clients, carriers and suppliers. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Greenfoot Energy Solutions
11.2022 - 09.2024
- Provided outstanding client service; answering phone calls, emails, greeting clients.
- Scheduled appointments for customers in person or over telephone.
- Maintained up-to-date records of client information, ensuring accurate scheduling and contact details.
- Assisted with the day to day administrative duties.
Logistics Coordinator/Certified Customs Specialist
Cole Group International
01.2006 - 08.2020
- Analyzed customer requirements and provided customized logistics solutions.
- Coordinated with freight forwarders and carriers to ensure timely delivery of shipments while adhering to all relevant regulations and procedures.
- Tracked orders and notified customers of status or potential delays.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Maintained up-to-date knowledge of customs regulations, facilitating efficient processing of shipments.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
Across Release Agent
Russell A. Farrow
04.2001 - 09.2005
- Prepared and processed import documentation according to customs regulations, laws or procedures.
- Completed daily audit when required.
- Handled calls and questions from drivers/dispatch.
- Maintained a strong level of retention for details on client's accounts.
Control Officer / Deposit Processing
INTRIA Items Inc.
06.2000 - 11.2000
- Processed cash, coins and other negotiable documents
- Enter contents of customer’s ABM envelopes, night deposits or ATM returns into a cash processing system ensuring a high level of accuracy is maintained at all times
Customer Service Representative
Thomas, Large & Singer Inc.
02.2000 - 04.2000
- Receive principal orders from customers via telephone call centre
- Order entry via computer system
- Solve delivery problems and/or trace orders for customers
- Confirm orders, report shortages and out-of-stocks
- Reconciling of orders to invoices, commission reconciliation and other projects as required
Control Officer / Deposit Processing
INTRIA Items Inc.
04.1999 - 02.2000
- Processed cash, coins and other negotiable documents
- Enter contents of customer’s ABM envelopes, night deposits or ATM returns into a cash processing system ensuring a high level of accuracy is maintained at all times
Intermediate Clerk Processor / Control Officer
INTRIA ITEMS INC
08.1997 - 03.1999
- Processed cash, coins and other negotiable documents.
- Enter contents of customer’s ABM envelopes, night deposits or ATM returns into a cash processing system ensuring a high level of accuracy is maintained at all times.
- Verify potential stops and unpostables for current accounts.
- Prepare and post reversals on Coins on-line system.
- Prepare outgoing clearing.
- Manually posting special clearing items of $50,000 and up.
Client Services Clerk/Budget Analyst Assistant
Royal Canadian Mounted Police
11.1996 - 04.1997
- Maintaining material control record use of stock ledger card system
- Ensuring that stock levels stay at a predetermined level by placing orders
- Inputting requisitions into the on-line system
- Maintaining inventory of items over $1000.00
- Preparing and recording journal vouchers
- Claims research and preparations
- Budget reviews and report preparations
- Budget research (trend analysis)
- Budget input using Quatro Pro 6.0
- Preparation of budget files, filing and file up keeping
Education
Secondary School - Accounting, Business and Computer Applications
Compucollege School of Business
St. John's, NL03.1997
Skills
- Customer Service
- Administrative Support
- Microsoft Word, Excel & Outlook
- Analytical
- Data Entry
- Problem-Solving
- Scheduling Coordination
Certification
- INTERNATIONAL TRANSPORTATION AND TRADE/ESSENTIALS OF FREIGHT FORWARDING
Languages
English
Professional Working
Timeline
Administrative Assistant
Greenfoot Energy Solutions
11.2022 - 09.2024
Logistics Coordinator/Certified Customs Specialist
Cole Group International
01.2006 - 08.2020
Across Release Agent
Russell A. Farrow
04.2001 - 09.2005
Control Officer / Deposit Processing
INTRIA Items Inc.
06.2000 - 11.2000
Customer Service Representative
Thomas, Large & Singer Inc.
02.2000 - 04.2000
Control Officer / Deposit Processing
INTRIA Items Inc.
04.1999 - 02.2000
Intermediate Clerk Processor / Control Officer
INTRIA ITEMS INC
08.1997 - 03.1999
Client Services Clerk/Budget Analyst Assistant
Royal Canadian Mounted Police
11.1996 - 04.1997
- INTERNATIONAL TRANSPORTATION AND TRADE/ESSENTIALS OF FREIGHT FORWARDING
Secondary School - Accounting, Business and Computer Applications
Compucollege School of Business
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