Summary
Overview
Work History
Education
Skills
Availability
References
Timeline
Generic

Bonnie

Brantford,Canada

Summary

Dynamic manager with a proven track record at Subway, excelling in employee relations and performance management. Skilled in training and development, I enhanced team efficiency and customer satisfaction. Proficient in CRM software, I successfully optimized operational workflows, driving business performance and fostering a positive work environment.

Overview

3
3
years of professional experience

Work History

Manager

Subway
09.2023 - Current
  • Led and trained staff, ensuring compliance with company policies
  • Managed inventory, scheduling, and operational efficiency
  • Maintained high standards in customer service and business performance

Customer Service Assistant

Uber/Amazon
10.2022 - 06.2023
  • Company Overview: Based in Canada & America
  • Managed customer interactions and provided support for inquiries
  • Updated and maintained customer records with accuracy
  • Assisted in pre-and post-sales processes to ensure smooth transactions
  • Based in Canada & America

Subject Matter Expert

TaskUs
02.2022 - 06.2023
  • Provided HR support by resolving employee concerns and performance issues
  • Trained and mentored teams, optimizing efficiency and engagement
  • Collaborated with stakeholders to improve HR workflows and employee satisfaction

Education

Conestoga College Institute of Technology And Advanced Learning
01-2025

Skills

  • Employee Relations & Conflict Resolution
  • Talent Acquisition & Onboarding
  • Performance Management
  • Customer relationship management (CRM)
  • Training & Development
  • Data Management & Reporting
  • Multitasking
  • CRM Software Proficiency

Availability

  • I am available full time.

References

References available upon request.

Timeline

Manager

Subway
09.2023 - Current

Customer Service Assistant

Uber/Amazon
10.2022 - 06.2023

Subject Matter Expert

TaskUs
02.2022 - 06.2023

Conestoga College Institute of Technology And Advanced Learning

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