Bonita Semple

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.
• Maintained accurate documentation of company policies and procedures for easy reference by all employees.
• Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
• Streamlined invoice processing, reducing average payment turnaround time.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Responsible for the payment of the freelance workers.

Responsible for the invoicing to the clients.

Greet and direct all visitors to the appropriate Representative.

Help prepare documents and spreadsheets for tax purposes.

Ensure all mail, both on-line and by Canada Post are directed to the correct individual.

• Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
• Prepared potted plants and bouquets based on customer requirements.
• Utilized floral design techniques to craft unique floral arrangements.
• Maintained fresh inventory through proper rotation, storage, and display methods.
• Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
• Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
• Quoted, generated, and processed customer orders to meet specifications and various occasions.
• Provided customers with care directions for flower arrangements.
• Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
• Nurtured flowers to maintain quality and promote longevity.
• Resolved customer complaints with empathy and professionalism, maintaining positive store image.