Bonita Nyakwabo
Surrey,Canada
Summary
Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency.
Overview
7
7
years of professional experience
Work History
Guest Service Representative
Coast Langley Hotel
06.2024 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Guest Service Agent
Holiday Inn Saskatoon
02.2022 - 02.2024
- Built customer loyalty with personalized, knowledgeable help for every inquiry.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Analyzed customer feedback to identify trends and suggested improvements for business.
Internship
Omni Rapid Prototyping
03.2021 - 12.2023
- Posted and updated social media and website content.
- Unpacked new deliveries and put away inventory.
- Packaged completed items and helped coordinate timely shipments.
Ambassador
Ardene
12.2019 - 07.2020
- Maintained clean and organized sales floor for optimal shopping experience.
- Helped customers navigate store, complete sales and process returns.
Hostess
Congress Beer House
09.2019 - 12.2019
- Maintained cleanliness of hostess stand, lobby area, and menus.
- Offered flexible working hours to cover busy shifts during periods of high demand.
Hostess
Denny's on Circle Dr W
01.2019 - 09.2019
- Trained new hostesses on restaurant procedures and policies.
- Cross trained as server to provide additional support during busy shifts.
Waitress
Kikiwak Inn Dining Room
05.2018 - 10.2018
- Set and bussed tables while maintaining sanitation standards.
- Assisted customers in menu selection by providing detailed information about dishes and ingredients.
Education
High School Diploma -
Oscar Lathlain Collegiate
06.2018
Skills
- Customer Retention
- Attention to Detail
- Excellent communication
- Computer Literacy
- Interpersonal Skills
- Team Cooperation
Accomplishments
- Serve It Right Saskatchewan
- Standard First Aid Certificate
- Food Safety Certificate
- Multilingual
- Driver license
Languages
English
French
Timeline
Guest Service Representative
Coast Langley Hotel
06.2024 - Current
Guest Service Agent
Holiday Inn Saskatoon
02.2022 - 02.2024
Internship
Omni Rapid Prototyping
03.2021 - 12.2023
Ambassador
Ardene
12.2019 - 07.2020
Hostess
Congress Beer House
09.2019 - 12.2019
Hostess
Denny's on Circle Dr W
01.2019 - 09.2019
Waitress
Kikiwak Inn Dining Room
05.2018 - 10.2018
High School Diploma -
Oscar Lathlain Collegiate
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