Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Bonita Nyakwabo

Surrey,Canada

Summary

Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency.

Overview

7
7
years of professional experience

Work History

Guest Service Representative

Coast Langley Hotel
06.2024 - Current
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

Guest Service Agent

Holiday Inn Saskatoon
02.2022 - 02.2024
  • Built customer loyalty with personalized, knowledgeable help for every inquiry.
  • Enhanced customer satisfaction with fast, knowledgeable service.
  • Analyzed customer feedback to identify trends and suggested improvements for business.

Internship

Omni Rapid Prototyping
03.2021 - 12.2023
  • Posted and updated social media and website content.
  • Unpacked new deliveries and put away inventory.
  • Packaged completed items and helped coordinate timely shipments.

Ambassador

Ardene
12.2019 - 07.2020
  • Maintained clean and organized sales floor for optimal shopping experience.
  • Helped customers navigate store, complete sales and process returns.

Hostess

Congress Beer House
09.2019 - 12.2019
  • Maintained cleanliness of hostess stand, lobby area, and menus.
  • Offered flexible working hours to cover busy shifts during periods of high demand.

Hostess

Denny's on Circle Dr W
01.2019 - 09.2019
  • Trained new hostesses on restaurant procedures and policies.
  • Cross trained as server to provide additional support during busy shifts.

Waitress

Kikiwak Inn Dining Room
05.2018 - 10.2018
  • Set and bussed tables while maintaining sanitation standards.
  • Assisted customers in menu selection by providing detailed information about dishes and ingredients.

Education

High School Diploma -

Oscar Lathlain Collegiate
06.2018

Skills

  • Customer Retention
  • Attention to Detail
  • Excellent communication
  • Computer Literacy
  • Interpersonal Skills
  • Team Cooperation

Accomplishments

  • Serve It Right Saskatchewan
  • Standard First Aid Certificate
  • Food Safety Certificate
  • Multilingual
  • Driver license

Languages

English
French

Timeline

Guest Service Representative

Coast Langley Hotel
06.2024 - Current

Guest Service Agent

Holiday Inn Saskatoon
02.2022 - 02.2024

Internship

Omni Rapid Prototyping
03.2021 - 12.2023

Ambassador

Ardene
12.2019 - 07.2020

Hostess

Congress Beer House
09.2019 - 12.2019

Hostess

Denny's on Circle Dr W
01.2019 - 09.2019

Waitress

Kikiwak Inn Dining Room
05.2018 - 10.2018

High School Diploma -

Oscar Lathlain Collegiate
Bonita Nyakwabo