Bonita Matthews

Daily cleaning of all washrooms.
Weekly cleaning of all buildings, floors, windows etc.

• Operated a cash register for cash, check and credit card transactions with [100]% accuracy.
• Stocked and replenished merchandise according to store merchandising layouts.
• Priced merchandise, stocked shelves and took inventory of supplies.
• Cleaned and organized the store, including the checkout desk and displays.
• Trained [5] new sales associates each quarter.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Welcomed customers into the store and helped them locate items.
• Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Followed merchandising guidelines to present visually appealing displays.
• Strategically scheduled team members to maintain optimal staffing levels at all times.
• Supervised and directed all merchandise and shipment processing.
• Answered customer telephone calls promptly and in an appropriate manner.
• Determined customer needs by asking relevant questions and listening actively to the responses.
• Maintained established merchandising standards, including window, sales floor and promotional displays.

• Maintained established merchandising standards, including window, sales floor and promotional displays.
• Determined customer needs by asking relevant questions and listening actively to the responses.
• Answered customer telephone calls promptly and in an appropriate manner.
• Operated a cash register for cash, check and credit card transactions with [100]% accuracy.
• Stocked and replenished merchandise according to store merchandising layouts.
• Priced merchandise, stocked shelves and took inventory of supplies.
• Cleaned and organized the store, including the checkout desk and displays.
• Alerted customers to upcoming sales events and promotions.
• Identified potential shoplifters and alerted management.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Welcomed customers into the store and helped them locate items.
• Educated customers about the brand to incite excitement about the company’s mission and values.
• Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
• Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Verified that all customers received receipts for their purchases.
• Followed merchandising guidelines to present visually appealing displays.
• Mentored new sales associates to contribute to the store’s positive culture.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
• Communicated clear expectations and goals to each team member.
• Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
• Worked with the management team to implement the proper division of responsibilities.
• Actively pursued personal learning and development opportunities.
• Strategically scheduled team members to maintain optimal staffing levels at all times.
• Supervised and directed all merchandise and shipment processing.
• Answered customer telephone calls promptly and in an appropriate manner.
• Determined customer needs by asking relevant questions and listening actively to the responses.

• Operated a cash register for cash, check and credit card transactions with [100]% accuracy.
• Stocked and replenished merchandise according to store merchandising layouts.
• Priced merchandise, stocked shelves and took inventory of supplies.
• Cleaned and organized the store, including the checkout desk and displays.
• Alerted customers to upcoming sales events and promotions.
• Identified potential shoplifters and alerted management.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Welcomed customers into the store and helped them locate items.
• Educated customers about the brand to incite excitement about the company’s mission and values.
• Followed up with over [500] customers each week to verify that they were satisfied with purchases.
• Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
• Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Verified that all customers received receipts for their purchases.
• Followed merchandising guidelines to present visually appealing displays.
• Mentored new sales associates to contribute to the store’s positive culture.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
• Communicated clear expectations and goals to each team member.
• Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
• Worked with the management team to implement the proper division of responsibilities.
• Actively pursued personal learning and development opportunities.
• Strategically scheduled team members to maintain optimal staffing levels at all times.
• Supervised and directed all merchandise and shipment processing.
• Answered customer telephone calls promptly and in an appropriate manner.
• Determined customer needs by asking relevant questions and listening actively to the responses.
• Maintained established merchandising standards, including window, sales floor and promotional displays.

Prepared Payroll
Data entry, accounts payable and receivable
Answered customer telephone calls promptly and in an appropriate manner.
Transferred all calls to the service department.
Booked appointments

• Maintained established merchandising standards, including window, sales floor and promotional displays.
• Determined customer needs by asking relevant questions and listening actively to the responses.
• Answered customer telephone calls promptly and in an appropriate manner.
• Operated a cash register for cash, check and credit card transactions with [100]% accuracy.
• Stocked and replenished merchandise according to store merchandising layouts.
• Priced merchandise, stocked shelves and took inventory of supplies.
• Cleaned and organized the store, including the checkout desk and displays.
• Alerted customers to upcoming sales events and promotions.
• Identified potential shoplifters and alerted management.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Welcomed customers into the store and helped them locate items.
• Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
• Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Communicated clear expectations and goals to each team member.
• Worked with the management team to implement the proper division of responsibilities.
• Strategically scheduled team members to maintain optimal staffing levels at all times.