Overview
Work History
Education
Skills
Timeline
Generic

Bonita Matthews

Cobble Hill,BC

Overview

30
30
years of professional experience

Work History

Housekeeper

Acacia Lodge
09.2022 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Dusted picture frames and wall hangings with cloth.
  • Verified cleanliness and organization of storage areas and carts.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Completed special housekeeping actions such as turning mattresses on set schedule.

Service Specialists

London Drugs
08.2020 - 08.2022
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Assisted in the development of departmental goals and objectives, aligning with overarching company mission and vision statements.
  • Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
  • Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.

Customer Service Representative

Old Farm Market
08.2018 - 08.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Business Administation Certificate - Business Administration

Camosun College
Victoria, BC

Skills

Multi-tasking

Organized

Team work

Detail focused

Timeline

Housekeeper

Acacia Lodge
09.2022 - Current

Service Specialists

London Drugs
08.2020 - 08.2022

Customer Service Representative

Old Farm Market
08.2018 - 08.2020

Business Administation Certificate - Business Administration

Camosun College

Similar Profiles

CREATE PROFILE
Bonita Matthews