Bonika Grewal
Brampton,ON
Summary
Well-qualified Fast Food Shift Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. As well as a Realtor, with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals.
Overview
18
18
years of professional experience
Work History
Real Estate Agent
Century 21 Royaltors
170 Wilkinson Rd #18
10.2021 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
Shift Manager
McDonald's
2450 Queen St E Rr#4
08.2006 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Skills
- Strong organizational skills
- Excellent teamwork
- Highly Professional
- Negotiation
- Food Safety Compliance
- Customer Engagement
- Customer loyalty
- Store maintenance
- Shift Management
- Team Management
- Inventory control and record keeping
- Pre-shift walk-through
- Customer Service
- Problem-Solving
- Training and mentoring
- Cash Handling
- Team Building and Leadership
- Effective workflow management
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Real Estate Agent
Century 21 Royaltors
10.2021 - Current
Shift Manager
McDonald's
08.2006 - Current