Boniface Azoh ABANG
Mercier,QC
Summary
Dynamic and charismatic leader with proven expertise in operations and staff management, notably at BETTER LIFE FARM. Excelled in business development and strategic planning, driving revenue growth and fostering team collaboration. Implemented innovative practices for quality assurance, securing high client satisfaction and operational excellence. Skilled in business communication, adept at negotiating and risk management.
Overview
11
11
years of professional experience
Work History
Managing Director
BETTER LIFE FARM - Self-employed
08.2021 - 05.2024
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Managed risk effectively by instituting comprehensive mitigation strategies across the organization''s operations.
- Led development of comprehensive business plan to maximize profitability and company performance.
- Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
- Fostered an inclusive work environment by championing diversity initiatives and empowering employees at all levels.
- Coordinate the farms and ensure clean environment
- Ensure proper medication to the birds, pigs and goats
District Head
Tidningtjainst AB
06.2015 - 07.2021
- Ensure proper organization of parcel and newspapers according to client subscription.
- Ensure clients addresses are updated
- Supervises the distribution of parcels and newspapers.
- Report to management problems encountered in the district.
- Ensure clients are satisfied
Housekeeping Supervisor
THEME INTERNATIONAL
08.2013 - 06.2014
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
Education
Strategic Management
Umea Business School
Umea, Sweden06.2015
Bachelor of Science - Management
University Of Buea
Buea, Cameroon08.2012
Skills
- Operations Management
- Staff Management
- Quality Assurance
- Team Collaboration
- Business Planning
- Strategic Planning
- Business Development
- Business communication
Languages
English
Native or Bilingual
French
Professional Working
Reading, Football
I like to read to get new information.
I like watching football in my free time.
Timeline
Managing Director
BETTER LIFE FARM - Self-employed
08.2021 - 05.2024
District Head
Tidningtjainst AB
06.2015 - 07.2021
Housekeeping Supervisor
THEME INTERNATIONAL
08.2013 - 06.2014
Strategic Management
Umea Business School
Bachelor of Science - Management
University Of Buea
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