Boniface Muhizi
Montreal,QC
Summary
Dynamic individual with hands-on experience in IT support, health support, and economics. Developed talent for navigating challenges. Strong problem-solving skills and proactive approach enable effective tackling of new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ASSS
SANTE QUEBEC
12.2022 - Current
- Asic Patient Care: Assist patients with daily activities such as bathing, dressing, grooming, and toileting.
Help patients with mobility, including transferring them from beds to chairs or helping them walk.
Assist with eating and drinking, ensuring patients are comfortable and safe during meals.
- Monitoring and Reporting: Take and record vital signs such as blood pressure, temperature, pulse, and respiration.
Observe patients for any changes in condition or behaviour and report these observations to registered nurses or doctors.
Could you assist with charting patient data and documenting care provided?
- Assisting with Medical Procedures:Help prepare patients for examinations or medical procedures.
May assist in positioning patients for medical exams or surgeries.
- Supporting Medication Administration:While assistant nurses do not typically administer medication, they may assist with its preparation or remind patients to take it as prescribed.
- Patient Comfort and Emotional Support: Provide comfort, emotional support, and companionship to patients, especially those who are elderly, disabled, or facing long-term illnesses.
Engage patients in activities to prevent boredom and promote mental well-being
IT Helpdesk
Reconext s.r.o Reconext s.r.o
03.2021 - 01.2022
- Managing offce 365 users' accounts
- Maintaining a frequent and consistent interaction with our internal users -Answer, evaluate, and prioritize incoming Help Desk tickets based on IT
- Service Level Agreements (SLA)
- Follow IT procedures for managing O365 user and licensing administration
- Provide basic application guidance when necessary
- Ensure high users satisfaction levels are maintained
- Assist with the creation of policies around the proper use of Offce 365 services and support
- Collaborate with other staff, IT teams, to facilitate effective issue resolution
Customer support
Tabella s.r
06.2019 - 09.2020
- Providing excellent customer support through tickets, live chats and calls
- Profcient with ticketing tool (Zendesk), RTG and CRM
- Customer relationship expert
- Managing customers' portfolio (VIP) using CRM -Handling customers' complain about system problems and help fx them
- Deal with customers' money withdrawal delays and expedite the process
- Handling of documentation on clients' fles
- Troubleshoot and resolve issues with users on their games
- Helping players (Users) on their passwords reset.
B fraud officer
Airtel TELECOM NETWORK, Kigali
03.2018 - 01.2019
- Provided Technical support for incoming queries and issues related to internet connectivity, E-wallet deposits, and withdrawals
- Responded to fraud-related tickets and identifed transactions fagged asidentified suspicious and ensured that prompt steps are taken to protect clients' accounts
- Followed up with customers to ensure that the issue is resolved
- Run reports to determine malfunctions that continue to occur.
Researcher officer
04.2017 - 12.2017
- Rwanda demobilization and reintegration commission - Kigali, Rwanda, writing research specifications agree project requirements, objectives and research reference terms searching for and retrieving information from the internet, online databases and paper-based sources interviewing members of the public using a variety of qualitative and quantitative research methods analyzing data making conference presentations liaising with policy customers and external researchers
Education
faculte of economics and - management Economics and management
czech university of life sciences
University of Rwanda
08.2017
Skills
- Microsoft Offce 365 - -
- Expert
- Jira - Skillful - Skillful
- Microsoft Windows -
- Advanced
- Microsoft Excel -
- Microsoft Outlook -
- Azure Active Directory
- Advanced
- Zendesk CRM -
Contact
Montreal QC
Languages
English
Professional Working
French
Professional Working
Spanish
Limited Working
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Timeline
ASSS
SANTE QUEBEC
12.2022 - Current
IT Helpdesk
Reconext s.r.o Reconext s.r.o
03.2021 - 01.2022
Customer support
Tabella s.r
06.2019 - 09.2020
B fraud officer
Airtel TELECOM NETWORK, Kigali
03.2018 - 01.2019
Researcher officer
04.2017 - 12.2017
faculte of economics and - management Economics and management
czech university of life sciences
University of Rwanda
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