Bonheur Kabwela
Ottawa,Canada
Summary
Sales Representative with proven success in achieving customer retention goals through effective relationship building and in-depth product knowledge. Technical Support Representative recognized for high productivity and efficient issue resolution. Expertise in troubleshooting, customer service, and technical documentation, consistently delivering precise solutions to complex problems. Strong communication and problem-solving skills enhance customer satisfaction and team collaboration, supported by a disciplined background in aviation and leadership training.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
Teleperformance
Ottawa, Ontario
07.2024 - Current
- Resolved technical issues for customers via phone, email, and live chat support.
- Diagnosed software and hardware issues using troubleshooting tools, improving resolution times.
- Documented interactions and solutions in ticketing system for future reference.
- Collaborated with team members on complex technical problems, ensuring timely resolutions.
- Delivered product setup and maintenance instructions, improving customer understanding and satisfaction.
- Assisted customers in understanding products through technical demonstrations.
- Escalated unresolved issues to relevant departments for swift resolution.
- Maintained current knowledge of product features and updates to ensure accurate support.
Sales Representative
Cutco
Toronto, Ontario
09.2023 - 06.2024
- Customized sales techniques to effectively sell and upsell services to new and existing clients.
- Built strong customer relationships that fostered repeat business opportunities.
- Engaged customers through product demonstrations and effective communication.
- Educated clients on the benefits of high-quality kitchen products.
- Collaborated with team members to create strategic sales techniques and approaches.
Team Member
Kettlemans Bagel
Ottawa, Ontario
09.2021 - 02.2022
- Assisted customers with orders, ensuring satisfaction and repeat business.
- Collaborated with team members to consistently achieve and exceed daily production goals.
- Maintained cleanliness and organization of workstations, contributing to a safe and efficient work environment.
- Prepared bagels and toppings to ensure freshness and quality.
- Operated kitchen equipment efficiently for food preparation tasks.
- Stocked inventory shelves with necessary supplies to ensure availability for customers. and monitored inventory levels in the store.
- Handled cash register transactions accurately during busy service hours.
- Followed safety protocols to ensure a safe working environment.
Air Cadet
75 Barrhaven Air Cadets
Ottawa, Ontario
01.2018 - 01.2020
- Led training sessions for cadets in leadership and teamwork skills.
- Mentored junior cadets in skill development and personal growth initiatives.
- Developed confidence and self-esteem in cadets through challenging, peer-led experiences that enhanced leadership, communication, team-building, and problem-solving skills.
- Completed public speaking exercises to strengthen communication skills.
- Organized community events to promote air cadet activities and engagement.
- Facilitated physical fitness programs to enhance cadet health and well-being.
- Participated in physical fitness training sessions to maintain a high level of physical preparedness.
- Enforced regulations, policies, and procedures to maintain order within the squadron.
Education
High School Diploma -
École Secondaire Publique Louis-Riel
Ottawa, ON06-2023
Bachelor of Arts - Double Major in Political Science and Economics
York University
TorontoSkills
- Analytical thinking
- Customer service
- Technical troubleshooting
- Sales consultation
- Sales expertise
- Systems and software expertise
- Leadership skills
- Team collaboration
- Focused execution
- Concept development
- Problem solving
- Discipline knowledge
- Student engagement
- Social integration
- Reliability
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Swahili
Limited
Timeline
Technical Support Representative
Teleperformance
07.2024 - Current
Sales Representative
Cutco
09.2023 - 06.2024
Team Member
Kettlemans Bagel
09.2021 - 02.2022
Air Cadet
75 Barrhaven Air Cadets
01.2018 - 01.2020
High School Diploma -
École Secondaire Publique Louis-Riel
Bachelor of Arts - Double Major in Political Science and Economics
York University