Bonaventure Okonkwo
Oshawa,ON
Summary
Motivated individual brings focus on team-work and desire to expand with warehouse team. Eager to learn roles and advance professionally to help team deliver goods on-time and meet high demand in fast-paced environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Agent
American Income Life Insurance Company
04.2020 - 08.2021
- Researched and identified potential new markets.
- Monitored customer feedback and identified areas of improvement.
- Analyzed customer needs to provide customized insurance solutions.
- Negotiated contracts and terms of sale with potential customers.
- Calculated premiums and established payment methods for sales.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Educated clients on insurance policies and procedures.
- Created detailed reports for management to track performance and sales.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Collected premiums on or before effective date of coverage.
LAWN AND SALES REPRESENTATIVE, Canadian Property S
Canadian property stars
05.2019 - 07.2019
- Welcomed customers, answered questions and offered to assist with choosing, locating and accessing products.
- Watered and pruned plants according to specific needs for plant type.
- Assisted customers with transporting larger purchases to vehicles to promote helpful customer service.
- Responded to inquiries and explained product features and service advantages to potential customers.
- Unloaded products from trucks and transported to appropriate garden center areas using pallet jacks and merchandiser wagon carts.
- Recommended, selected and helped locate or obtain merchandise for customers.
General Labour
CANADIAN CUSTOM PACKAGING
11.2018 - 03.2019
- Cleaned, repaired and maintained farm machinery and tools to keep resources in good working condition.
- Supervised work activities of farm laborers and provided instruction and guidance.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Representative Agent
TTEC
03.2018 - 07.2018
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Consumer Service , MTN
MTN
02.2015 - 05.2015
- Answered consumer inquiries with friendly and knowledgeable support.
- Resolved complex customer issues by identifying source of customer's issue providing resolution.
- Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
- Managed consistent, learning-focused classroom environments by establishing and communicating clear objectives for students.
- Administered tests, quizzes and other assignments to gauge students' learning and knowledge of course materials.
- Created and maintained orderly, well-managed and stimulating classroom environment.
HOUSEKEEPING, BESTWESTERN HOTEL CHARLOTTETOWN
Bestwestern
05.2017 - 07.2017
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
- Interacted pleasantly with clients and guests when performing daily duties.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Returned rooms to occupant-ready status to satisfy future guests.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Laundered sheets and removed stains to restore linens to pristine condition.
Education
BBA - Business
Seneca College
North York, ONSkills
- Case Presentation
- Adaptable and Flexible
- Verbal and Written Communication
- Claims Processing
- Computer Proficiency and Microsoft Office
- Team Collaboration
- Strong Communication and Interpersonal Skills
- Claim Form Analysis
- Shipping and Receiving
- Product Verification
- Freight Labeling
- Physical Strength and Stamina
- Work Order Following
- Problem Solving
- Standards Compliance
- Tractor Operation
- Cargo Sorting
- Decision Making
- Quality Assessment and Assurance
- Manual Dexterity
- Warehouse Operations
- Truck Driving
- Equipment Operation
- Hand and Power Tool Operation
- Problem-Solving
- Visual Inspection
- Loading Dock Operations
- Mechanics
- Update Accounts
- Handheld Computer Device Software
- Storage Area and Container Cleaning
- Learning Strategies
- Material Handling
- Merchandise Collection
- Invoice Verification
- Materials Handling Safety Training
- Logistics
- Order Picking and Processing
- Monitoring
- Wrapping and Boxing
- Loading and Unloading
- Shipment Optimization
- Pick Products
- Prepare Orders
- Time Management
- Health and Safety
- Clean Containers
- Operations Support
- IBM Notes
- Microsoft Office
- Warehouse Environment Safety
- Verifying Time Sheets
Certification
Cyper security certificate
Timeline
Insurance Agent
American Income Life Insurance Company
04.2020 - 08.2021
LAWN AND SALES REPRESENTATIVE, Canadian Property S
Canadian property stars
05.2019 - 07.2019
General Labour
CANADIAN CUSTOM PACKAGING
11.2018 - 03.2019
Customer Service Representative Agent
TTEC
03.2018 - 07.2018
HOUSEKEEPING, BESTWESTERN HOTEL CHARLOTTETOWN
Bestwestern
05.2017 - 07.2017
Consumer Service , MTN
MTN
02.2015 - 05.2015
BBA - Business
Seneca College
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