Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Bommali Rojalin Achary

Ajax

Summary

Entry-level accounting clerk trained in invoice and payment processing. Demonstrated accounting knowledge and hardworking nature.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Foundever
08.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally For a canadian telecoms Company (Rogers).
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • resolved major billing issue of customers.
  • accept payments, credit evaluation, create refunds , and handles customers tickets , coordination among backend ,tech team and customer
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Alorica
04.2023 - 06.2023
  • Updated account information to maintain customer records for a fastest growing USA based digital Bank(Ally Bank).
  • order debit cards
  • handling zelle payment issues
  • processing check orders
  • creating Accounts for Customers
  • money transfers
  • Handling Online account access issues
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.

Junior Accounting Clerk

Jajati And Associates
02.2018 - 08.2021
  • Used accounting software to prepare weekly and monthly financial reports.
  • Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.

Education

Master Of Commerce - Accounting And Finance

Indira Gandhi National Open University
India

Certified Management Accountant -US(Enrolled) - Certified Management Accountant -US(Enrolled)

Institute of Management Accountants

No Degree - Intuit Professional Bookkeeping Certification

Coursera
08.2023

Bachelor in Commerce(Accounting) - Accounting

Khallikote Autonomous College
India
05.2015

Post Graduate Diploma In Computer Application - HTML,C ,C++,JAVA,Oracle ,It Tools

Orissa Computer Academy
India
05.2013

Skills

  • computax
  • tally prime
  • quickbooks
  • MSoffice
  • MSexcel
  • Data Collection
  • Account and Ledger Reconciliations
  • File and Database Management

Languages

English
Professional Working
French
Elementary
Hindi
Full Professional
Telugu
Full Professional

Certification

  • Intuit professional bookkeeper certification- Coursera

Timeline

Customer Service Representative

Foundever
08.2023 - Current

Customer Service Representative

Alorica
04.2023 - 06.2023

Junior Accounting Clerk

Jajati And Associates
02.2018 - 08.2021

Master Of Commerce - Accounting And Finance

Indira Gandhi National Open University

Certified Management Accountant -US(Enrolled) - Certified Management Accountant -US(Enrolled)

Institute of Management Accountants

No Degree - Intuit Professional Bookkeeping Certification

Coursera

Bachelor in Commerce(Accounting) - Accounting

Khallikote Autonomous College

Post Graduate Diploma In Computer Application - HTML,C ,C++,JAVA,Oracle ,It Tools

Orissa Computer Academy

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Bommali Rojalin Achary