Bommali Rojalin Achary
Ajax
Summary
Entry-level accounting clerk trained in invoice and payment processing. Demonstrated accounting knowledge and hardworking nature.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Foundever
08.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally For a canadian telecoms Company (Rogers).
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- resolved major billing issue of customers.
- accept payments, credit evaluation, create refunds , and handles customers tickets , coordination among backend ,tech team and customer
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Alorica
04.2023 - 06.2023
- Updated account information to maintain customer records for a fastest growing USA based digital Bank(Ally Bank).
- order debit cards
- handling zelle payment issues
- processing check orders
- creating Accounts for Customers
- money transfers
- Handling Online account access issues
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Junior Accounting Clerk
Jajati And Associates
02.2018 - 08.2021
- Used accounting software to prepare weekly and monthly financial reports.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Education
Master Of Commerce - Accounting And Finance
Indira Gandhi National Open University
IndiaCertified Management Accountant -US(Enrolled) - Certified Management Accountant -US(Enrolled)
Institute of Management Accountants
No Degree - Intuit Professional Bookkeeping Certification
Coursera
08.2023
Bachelor in Commerce(Accounting) - Accounting
Khallikote Autonomous College
India05.2015
Post Graduate Diploma In Computer Application - HTML,C ,C++,JAVA,Oracle ,It Tools
Orissa Computer Academy
India05.2013
Skills
- computax
- tally prime
- quickbooks
- MSoffice
- MSexcel
- Data Collection
- Account and Ledger Reconciliations
- File and Database Management
Languages
English
Professional Working
French
Elementary
Hindi
Full Professional
Telugu
Full Professional
Certification
- Intuit professional bookkeeper certification- Coursera
Timeline
Customer Service Representative
Foundever
08.2023 - Current
Customer Service Representative
Alorica
04.2023 - 06.2023
Junior Accounting Clerk
Jajati And Associates
02.2018 - 08.2021
Master Of Commerce - Accounting And Finance
Indira Gandhi National Open University
Certified Management Accountant -US(Enrolled) - Certified Management Accountant -US(Enrolled)
Institute of Management Accountants
No Degree - Intuit Professional Bookkeeping Certification
Coursera
Bachelor in Commerce(Accounting) - Accounting
Khallikote Autonomous College
Post Graduate Diploma In Computer Application - HTML,C ,C++,JAVA,Oracle ,It Tools
Orissa Computer Academy