Summary
Overview
Work History
Education
Skills
Timeline
Generic

Boma Nyengidiki

Winnipeg,MB

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Concentrix
Winnipeg, MB
08.2021 - Current
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Sales Representative

Concentrix
Edmonton, AB
08.2021 - 12.2022
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Fostered relationships with customers to expand customer base and retain business.
  • Demonstrated product features to align with customer needs.
  • Adhered to company initiatives and achieved established goals.

Waitress

Selasis Grill
Edmonton, AB
08.2021 - 07.2022
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.

Sales Representative

Vectors Marketting
Edmonton, AB
08.2021 - 12.2021
  • Developed key customer relationships to increase sales.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Acquired new customers and identified unique needs to deliver relevant products.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Sales Associate

Sterling Specialist hospital
Port Harcourt, Rivers State
09.2019 - 01.2020
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Assessed customer needs to provide assistance and information on product features.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Education

High School Diploma -

Graceland International School
Nigeria ,Rivers State
07.2019

Bachelor of Science - Nursing

University Of Manitoba
University of Manitoba

Skills

  • Adaptive team player
  • Freight operations
  • Stockroom procedures
  • High-energy attitude
  • Technologically savvy
  • Retail sales customer service
  • Customer relations

Timeline

Customer Service Representative

Concentrix
08.2021 - Current

Sales Representative

Concentrix
08.2021 - 12.2022

Waitress

Selasis Grill
08.2021 - 07.2022

Sales Representative

Vectors Marketting
08.2021 - 12.2021

Sales Associate

Sterling Specialist hospital
09.2019 - 01.2020

High School Diploma -

Graceland International School

Bachelor of Science - Nursing

University Of Manitoba

Similar Profiles

CREATE PROFILE
Boma Nyengidiki