Boma Cookey-Gam
Winnipeg,MB
Summary
Results-driven professional with extensive experience in customer experience strategy, operational efficiency, and healthcare solutions. Skilled in collaborating with cross-functional teams to design and execute customer success initiatives that drive adoption and improve patient outcomes. Strong communicator adept at understanding and addressing client needs in complex health systems.
Overview
12
12
years of professional experience
Work History
Assistant Manager, Customer Experience & Operations
Enterprise Rent-A-Car
11.2023 - Current
- Conducted performance analysis to identify drivers and strategies, impacting overall customer success.
- Developed dashboards for operational monitoring, improving data-driven decision-making.
- Facilitated training for process standardization and compliance to enhance operational resilience.
Customer Experience Specialist (Business Analysis)
Neo Financial
09.2022 - 11.2023
- Analyzed customer behavior and operational risks, providing insights for cross-team decision-making.
- Scoped and tested process improvements to enhance efficiency and customer experience.
- Collaborated on risk evaluations to support compliance and improve overall client engagement.
Business Development & Market Research Specialist
People Corporation
01.2017 - 01.2020
- Engaged with businesses to identify gaps in workforce support solutions and recommend enhancements.
- Conducted research to generate insights that informed sales strategies and improved client retention.
- Developed presentations aligning recommendations with business leaders' goals and budgets.
Casual Support Worker (Healthcare Support & Compliance)
New Directions
10.2016 - 01.2019
- Delivered healthcare support in compliance with regulatory protocols, ensuring data integrity.
- Partnered with interdisciplinary teams to coordinate care and improve patient outcomes.
- Documented patient care and incident reports, enhancing service delivery and compliance.
Education
Bachelor of Arts - Economics
University of Manitoba
01.2017
Skills
Customer experience strategy
Cross-functional collaboration
Operational efficiency
Data analysis
Languages
English
Native or Bilingual
Additional Information
- Proficient in CRM systems (HubSpot, Salesforce), Microsoft 365, and virtual sales platforms (Zoom, Teams).
- Skilled in cold calling, discovery conversations, and needs-based sales approaches.
- Known for being a quick thinker, adaptable learner, and proactive team contributor.
Timeline
Assistant Manager, Customer Experience & Operations
Enterprise Rent-A-Car
11.2023 - Current
Customer Experience Specialist (Business Analysis)
Neo Financial
09.2022 - 11.2023
Business Development & Market Research Specialist
People Corporation
01.2017 - 01.2020
Casual Support Worker (Healthcare Support & Compliance)
New Directions
10.2016 - 01.2019
Bachelor of Arts - Economics
University of Manitoba