BOLUWATIFE OLANIPEKUN
Iqaluit,NU
Summary
- Good interpersonal skills, excellent oral and written communication skill, excellent team player, Ability to work under pressure, Good leadership qualities, Self-motivated and goal-oriented, always innovative, and always willing to bring new creative ideas.
- To work for a challenging and dynamic company or firm that promotes professionalism, career development, and personal improvement.
- To effectively utilize my academic training and God-given talents in complementing my employer's efforts in order to achieve organizational goals and objectives.
Overview
5
5
years of professional experience
Work History
Customer Relationship Officer
ZENITH BANK
Lagos, Nigeria
04.2019 - 01.2022
- Handled various telephone, email, and website inquiries within the shortest possible time using outstanding communication and time management skills.
- Handled customer complaints with calm and diplomacy. Active listening and using a genuine tone to manage conflict.
- Maintained high level of appearance and promote brand values.
- Responded promptly to all incoming calls, emails, letters, or other communications from customers.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Coordinated with vendors regarding product delivery timelines and availability.
- Conducted regular reviews of customer feedback, identified areas for improvement, and implemented changes accordingly.
CUSTOMER SERVICE OFFICER
FLAWLESS ESSENCE NIGERIA LIMITED
Ikeja, Nigeria
11.2017 - 10.2018
- Preparation of minutes of meetings.
- Preparation of a monthly report on sales, and providing feedback from clients.
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email, and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Educated customers on the products and services offered by the company.
- Maintained accurate records of customer interactions and transactions.
- Identified potential opportunities to upsell products or services to customers.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Developed strategies to improve customer service processes and procedures.
HOSPTALITY CREW
GETAWAY INN
Put in bay, Ohio
06.2017 - 09.2017
- Attending to guests, overseeing food and beverages, and making reservations ahead of guest's arrival.
- Adhered to health department regulations regarding food handling procedures.
- Greeted customers upon arrival, provided menus, and answered questions regarding menu items.
- Educated customers on menu items, product ingredients, and nutritional values.
- Restock kitchen supplies, including food products and utensils.
- Cleaned the restaurant area by sweeping floors, wiping tables, and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers, and ovens.
- Resolved customer complaints in a professional manner.
Education
First School Leaving Certificate -
All saints church school, Jericho, Ibadan
06.2006
Bachelor of Science in Political Science (B.SC.), Second Class Upper Division (2:1) -
Babcock University, Ogun State, Nigeria
Senior Secondary School Certificate (SSCE) -
Jubson Secondary School, Ikorodu, Lagos
Graduate Certificate - Human Resource Management
Algonquin College
Ottawa, ONSkills
- MICROSOFT OFFICE PACKAGE: Proficiency in WORD, EXCEL, POWERPOINT, OUTLOOK etc
State Of Origin
Oyo
Local Govt Area
Ibadan south east
Hobbies
Reading, Listening to Music, Art and Learning new things.
Pobox
P.O Box 532, Ikorodu, Lagos state.
Professional Certification Membership
NEW HORIZON: Customer Relationship Management, Excel and Project Management (2017)
Personal Information
- Date of Birth: 01/27/96
- Gender: Female
- Nationality: Nigerian
- Marital Status: Single
References
- Dr Osundina Olasunkanmi, DEPARTMENT OF POLITICAL SCIENCE, BABCOCK UNIVERSITY, NIGERIA, 08034197859
- ENGR. SEGUN FATUYI, SENTAX ENERGY LIMITED, 107, Ogudu Road, Ogudu Ojota G.R.A Lagos, Nigeria, +234 8023038645
References
References available upon request.
Timeline
Customer Relationship Officer
ZENITH BANK
04.2019 - 01.2022
CUSTOMER SERVICE OFFICER
FLAWLESS ESSENCE NIGERIA LIMITED
11.2017 - 10.2018
HOSPTALITY CREW
GETAWAY INN
06.2017 - 09.2017
First School Leaving Certificate -
All saints church school, Jericho, Ibadan
Bachelor of Science in Political Science (B.SC.), Second Class Upper Division (2:1) -
Babcock University, Ogun State, Nigeria
Senior Secondary School Certificate (SSCE) -
Jubson Secondary School, Ikorodu, Lagos
Graduate Certificate - Human Resource Management
Algonquin College
Similar Profiles
TOMISIN IDOWUTOMISIN IDOWU
E-Business Consultant at Zenith BankE-Business Consultant at Zenith Bank
OMONIYI IKUOMOLAOMONIYI IKUOMOLA
Information Security Analyst at Zenith BankInformation Security Analyst at Zenith Bank
Jerry EssienJerry Essien
Project manager at Zenith bankProject manager at Zenith bank
Vincentia AwoonorVincentia Awoonor
Relationship Manager at Zenith BankRelationship Manager at Zenith Bank
Gemma Troie BarnesGemma Troie Barnes
Babysitter at FamilyBabysitter at Family